Jules
Location
Alemanha | Brazil
Job description
Hi there! We are Jules and our client is looking for a Virtual Assistant!
**This position is open for people residing in LATIN AMERICA**
Position Overview: We are currently seeking a dedicated Front Desk Representative to manage inbound calls, respond to inquiries, and handle appointment scheduling within our organization. This role involves direct interaction with clients, many of whom are seeking information or services related to mental health. The ideal candidate will have a strong background in sales, coupled with a high degree of empathy and excellent communication skills in English. This is a remote position, with a preference for candidates located in time zones similar to the US East Coast, specifically within Latin America.
Key Responsibilities:
Answer inbound calls in a courteous and professional manner.
Provide accurate information in response to customer inquiries and service questions.
Schedule appointments and follow up with clients as necessary.
Engage in light sales activities, ensuring a respectful and non-aggressive approach.
Understand and empathize with callers, particularly those dealing with mental health issues, to provide support and direct them to the appropriate services or resources.
Continuously learn and stay informed about the services offered by the organization to effectively communicate with callers.
Candidate Profile:
Experience:
At least 2-3 years of experience in Front Desk or as a EA/VA, with a proven track record in phone-based roles.
Experience in customer service or as a virtual assistant is a plus.
Experience in Experience in sales is required
Skills:
Exceptional empathy and the ability to connect with clients facing sensitive issues.
Strong command of the English language, both written and spoken.
Excellent organizational skills, with the ability to manage multiple tasks and schedules efficiently.
Attributes:
A background in the medical field is not required, but a willingness to learn about mental health services and related areas is essential.
Ability to work independently, with minimal supervision, in a remote environment.
Proven ability to handle sensitive information with confidentiality and discretion.
Job tags
Salary
