Customer Service Agent - Remote
Location
Brasil | Brazil
Job description
As Blueclip we started the journey to bring the most creative minds and the know-how together to deliver great works. As a Customer Care Agent, you will play a crucial role in providing exceptional customer service to our client's valued customers. You will be responsible for managing incoming inquiries, resolving issues, and ensuring customer satisfaction across multiple channels, including email, chat, and phone. Your dedication to providing excellent service will be instrumental in maintaining a strong reputation and fostering long-lasting relationships with our client's customers. The goal is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
(Please apply with an English CV.)
Key Responsibilities:
- Efficiently manage a high volume of incoming inquiries through various channels
- Proactively identify and address customer needs to achieve satisfaction
- Effectively escalate issues to the appropriate internal teams and track case resolution
- Utilize our internal tools (Intercom / Salesforce) to maintain accurate and efficient case tracking
- Provide accurate, relevant, and complete information to customers using appropriate methods
- Responsively handle customer complaints, providing timely solutions and alternatives
- Diligent follow-up to ensure customer satisfaction and resolution
- Adhere to established communication procedures, guidelines, and policies
- Demonstrate exceptional communication and presentation skills, fluent in English
- Building relationships with customers through open and interactive communication
- Cultivation of sustainable trust and rapport through customer interactions
About You:
- Proven experience in customer support or a Customer Care Agent role
- Excellent active listening skills and the ability to handle phone calls effectively
- Customer-centric approach and adaptability to diverse customer personalities
- Proven problem-solving skills and a passion for finding efficient solutions
- Strong organizational and detail-oriented skills with the ability to track issues and maintain records
- Exceptional verbal and written communication skills, fluent in English
- Patience, empathy, and passion for helping others
- Willingness to go the extra mile to exceed customer expectations
- Familiarity with Intercom and Salesforce would be a valuable asset
If you think everything suits you, hit the apply button!
Job tags
Salary
