---

---

Location

Palmas, TO | Brazil

---

Job description

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabo. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico’s Baja California Peninsula is the epicentre for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, coined “the aquarium of the world” by famed oceanographer Jacques Cousteau.

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabo. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico’s Baja California Peninsula is the epicentre for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, coined “the aquarium of the world” by famed oceanographer Jacques Cousteau.

Join a diverse and talented team in Four Seasons Resort & Residences Los Cabos at Costa Palmas

Four Seasons Resort and Residences Los Cabos, at Costa Palmas located in La Ribera is part of the exclusive Costa Palmas resort community, which will also feature a private marina and members-only beach and yacht club, all set along a two-mile stretch of immaculate white-sand beach and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we extend our presence in Mexico. We are delighted to welcome our guests from around the world to experience Four Seasons legendary quality and service as they discover the richness and beauty of Baja’s East Cape with a lot of activities like swimming, snorkeling, sport fishing, golf and desert adventures.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would like to be treated ourselves.

Learn more about Four Seasons Resort and Residences Los Cabos at Costa Palmas:

Hotel Site:

Instagram: #fsloscabos

The role of the Director of Security

Four Seasons Resort Los Cabos, at Costa Palmas is looking for an experienced Director of Security in charge of all the activities of the Security team and Assure the standards are met, guests and employees are satisfied, and problems are promptly resolved. Takes actions that maximize the productivity of the department. 

Essential Functions

• A passionate individual who will manage and oversee the security department and all that it entails. Someone engaging, energetic, with strong interpersonal skills, strongproblem-solvingability.
• Support in emergency situations and accompany guests or team members to local authorities /hospital if required
• Assist Guest relations with information asked by guests, be proactive in guest contact and show interest in guest concerns.
• Ensure proper key control is followed at all times and entries are made each time a key is withdrawn or deposited.
• Monitor the different areas of the hotel on CCTV, noting any suspicious actions.
• Knowledgeable of all security policies, procedure and set standards.
• Ensure that a security officer is present when any office is opened or stocks are taken from the stores after office hours.
• Make security rounds of the guest floors at regular intervals with notes made in security book
• Assist the local authorities if any VIP arrives or in case of emergency.
• Perform all duty and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
• Understand and strictly adhere to the rules in the hotel’s policy on fire, Hygiene, health and Safety.
• Ensure that all potential and real hazards are reported and rectified immediately.
• Thorough knowledge of various therapies and treatments.
• Strong delegation, leadership, and operational skills to effectively manage high-volume performance and require previous experience managing high-volume stores or equivalent
• Capability to ensure the training of the Spa staff to exceed standards. Ability to work with Learning Manager and Designated Trainers to achieve the best possible learning environments for spa staff.
• Ability to work closely with other departments to maintain quality of all security department.
• Business partner that can grow the business
• Proficiency with managing labor, scheduling, etc.

Knowledge and Skills

Education:

• College education in Hospitality, Business Administration is preferred
  
   

Experience:

• Minimum of Three (3) to five (5) plus years of experience as a Security Director or Manager in a luxury resort, preferable with Four Seasons experience
• Previous experience in employee engagement, employer branding, onboarding.

Skills and Abilities:

• Ability to work with all hotel systems and maintain a high attention to detail.
• Excellent reading, writing & oral proficiency in English and Spanish language.  
• Basic knowledge of audio-visual equipment, internet, telecommunication technology.
• Understand and ability to deliver high quality, luxury service standards.
• Ability to provide cost analysis and cost management skills
• Highest level of integrity and transparency
• Apply an ethical approach to the outcome of situations
• Strong interpersonal and relationship-building skills to work with cross-functional teams and clients and vendors.
• Able to take ownership with problem-solving, decision-making and conflict resolution.
• Work in a safe, prudent and organized manner

Benefits:

• Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level
• Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort
• Uniforms: Complimentary Dry Cleaning for Employee Uniforms
• Travel: Complimentary room nights at Four Seasons Hotels & Resorts with discounted meals and other services at each location
• Job Related: Offering complimentary buffet style duty meals
• Recognition: Employee Service Awards as well as Employee of the Month & Employee of the Year Awards

And many more property and location specific benefits

What to Expect:

• Be part of a caring team with a family spirit
• Have opportunities to build a successful career with global potential
• Work in a diverse and challenging environment and engage with the leadership team
• Be recognized for your accomplishments

About Four Seasons Hotels & Resorts:

Four Seasons Hotels and Resorts opened its first hotel in 1961 and its story is a tale of continual innovation, remarkable expansion and a single-minded dedication to the highest of standards. For nearly 50 years, Four Seasons has transformed the hospitality industry by combining friendliness and efficiency with the finest traditions of international hotel keeping. Four Seasons Hotels and Resorts have been ranked FORTUNE magazine’s "100 Best Companies to Work For" EVERY YEAR since 1998 and named "Great Place to Work Legend", an honor currently held by only 12 companies in the world.

Service Culture

Currently operating 127 hotels and resorts, and 54 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

What it is Like to Work for Four Seasons Hotels & Resorts:

At Four Seasons, we guide all of our actions by the Golden Rule: “Treat others the way you would like to be treated.” Here, you will get to work on a team that is built on mutual respect, collaboration, excellent service and a passion for service. As a luxury brand, your work will be also guided by very strict standards to ensure a high level of quality and service at all times. Expect to work hard but have fun and learn along the way, taking your career, experience and skills to the next level. As an added bonus, working with Four Seasons gives you the opportunity to work for an international company and travel all over the world while staying at incredible properties for free!

Learn more by visiting us at:

Company Site:

Our Careers: jobs.fourseasons.com

LinkedIn:

Facebook:

Twitter:

Learn more about our innovative initiatives:

Pop Downs:

Envoy by:

Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

#J-18808-Ljbffr

---

Job tags

---

---

Salary