iTRecruiter
Location
Portugal | Brazil
Job description
IT SERVICE MANAGER (HÍBRIDO LISBOA)
Portuguese company hires for remote/hybrid work
CANDIDATES MUST LIVE IN LISBON/PORTUGAL
FLUENT PORTUGUESE AND ENGLISH (C1)
Please send CV in English
Description
Role: IT SERVICE MANAGER
Responsibilities :
- Management of the production support teams;
- Management of cross-cutting incidents;
- Management of service requests;
- Responsible for interconnection with IT infrastructure area;
- Monitoring the backlog of incidents, service requests and problems;
- Managing the service with the Cluster's platform management partner;
- Reporting on management indicators for the provision of services by outsourcers and/or service providers;
- Responsible for defining actions to reduce and control the teams' backlog of incidents.
Sector:
- Energy & Utilities
Must-have:
- Degree in Engineering, Computer Science, Management or similar;
- Minimum of 10 years' experience in IT Service Management , monitoring software development or maintenance projects;
- Knowledge of IT service management methodologies;
- Experience in managing outsourcers and service providers;
- Experience in leading multidisciplinary teams;
- Experience in defining and implementing efficient and effective processes and procedures for resolving problems and providing IT services;
- Ability to guarantee outsourcers' service levels within their area of operation;
- Ability to continuously improve;
- Ability to control and manage problems, incidents and service requests;
- Ability to align the services provided with business needs;
- Advanced knowledge of Office tools;
- Experience in achieving objectives in IT service provision;
- Experience of working with the Jira & Confluence tool;
- Experience of working with Service Management tools ;
- Fluency in Portuguese and English.
Nice-to-have:
- Certification or training in IT service management;
- Knowledge of Dynamics 365.
Top Skills:
- Experience as an IT Service Manager;
- Ability to control and manage problems, incidents and service requests.
Location: Lisbon (hybrid, variable)
#00242697
Job tags
Salary
