Altissia
Location
Mogi das Cruzes, SP | Brazil
Job description
Client Support Team Member
ALTISSIA, a leading global player in distance language learning , is looking for a Client Support Operator.
By joining our technical support team, you will help, assist, and ensure the satisfaction of users across our international projects more specifically LATAM and Brazilian ones.
YOUR MISSION
· Answer users’ questions by email via our ticketing system;
· Identify and report the technical source of issues encountered by end-users;
· Escalate situations requiring urgent attention;
· Stay up-to-date with system changes and updates;
· Serve as a liaison between end-users (B2B, B2E & B2C), the Product Management team and the IT department;
· Inform management of recurring problems and provide recommendations on FAQ updates;
· Stay in close touch with the Support HQ in Belgium to report any difficulty, or technical issues;
· Follow the processes implemented by the Support HQ in Belgium;
· Support internal linguistic and IT teams with troubleshooting;
· Document solutions to problems for future reference.
· Create pre-edited responses to standard questions in both Spanish and (Brazilian) Portuguese in accordance with the processes in place.
YOUR PROFILE
· Native Spanish speaker. Excellent communication skills in Portuguese (Brazilian Portuguese). English is also a must-have to communicate with the Support HQ based in Belgium. Any other European language is a major asset.
· Ability to efficiently and respectfully communicate as well as ease of communication.
· Excellent editorial skills.
· Affinity with IT and interest in technology in general.
· Capability of integration into an international environment, rapid self-starting capability, and experience working as part of a multi-lingual team.
· Rigorous, client-oriented, and helpful mindset.
Are you interested and motivated to apply for this position? Send us your CV along with a cover letter by email to [email protected]!
About ALTISSIA
ALTISSIA is a Belgian group specializing in flexible, mobile, and innovative language training. With its headquarters on one of the major university campuses in Belgium, ALTISSIA is a company active in the European, North African, Middle Eastern, South American, and Southeast Asian markets.
ALTISSIA has created an e-learning platform dedicated to learning the following 6 languages: English, Spanish, French, German, Italian and Dutch. On top of that ALTISSIA is currently developing new modules to welcome new languages on its platforms.
ALTISSIA works for renowned institutions in Belgium, France, Spain, LATAM, Brazil, etc as well as with international companies, (e.g. BNP Paribas, Carrefour, and Microsoft), SMEs, and private individuals.
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