Workday Integrations Support & Developer
Location
São Paulo, SP | Brazil
Job description
As a world market leader in crop protection, we help farmers to counter these threats and ensure enough safe, nutritious, affordable food for all – while minimizing the use of land and other agricultural inputs.
Syngenta Crop Protection keeps plants safe from planting to harvesting. From the moment a seed is planted through to harvest, crops need to be protected from weeds, insects and diseases.
as well as droughts and floods, heat and cold.
Syngenta Crop Protection is headquartered in Switzerland.
Job Description
We make a difference
You will be part of the HR Systems team and will support Crop Protection and Seeds Operations.
Through the values Passion for Customers, Long View and Determined Execution you will live and experience more of this position. Here is how this role will be critical to our business
Role Purpose:
The Syngenta HR Systems Team is committed to delivering a best-in-class employee experience by augmenting core capabilities with technical knowledge, an agile mindset, customer centricity, and data fluency within our workforce.
The Workday Integrations Support & Developer is a technical role in which you will serve as the primary point of contact. You must ensure that each interaction is handled with a professional attitude and a superior level of service—it's about passion, innovation, curiosity, and excellence in a fast-paced and dynamic organization. This position requires a self-motivated, customer-focused professional with strong follow-through who consistently keeps commitments to projects, customers, and fellow employees. You will be required to collaborate and work closely with internal stakeholders, think creatively about solutions, and balance business needs with system capabilities. Additionally, you will thrive in an environment where you can utilize your critical thinking, communication, and analytical skills.
Responsibilities
- Work directly with key stakeholders to confirm and document requirements, and review and consider design alternatives in line with our Project Portfolio and Change Request process.
- Hands-on knowledge of PECI, Core Connector, EIB, and Workday Studio is essential.
- Demonstrated proficiency with web service technologies (REST, JSON, SOAP, SSL, PGP, SAML, etc.) is required.
- Complete requirement definitions, functional specifications, analysis, design, configurations through to testing, cutover, and deployment to production environments.
- Evaluate and communicate the technical impacts of application configuration decisions.
- Create detailed system interface specifications, field mapping, and system process designs in line with functional process data dependencies from Master and Target systems.
- Prepare detailed technical documentation to support the design and ongoing maintenance of completed integrations, including Knowledge Transfer to resources allocated to Integration Support. Partner with appropriate teams for unit, system, and UAT testing.
- Facilitate knowledge transfer and educate stakeholders on developing and operating interfaces to and from a SaaS platform.
- As required on projects, ensure the Project Manager tracks issues and risks relating to the integration delivery and any interdependencies.
- Participate in Workday release reviews by identifying the impact/enhancement opportunities associated with new release features/functionality, as well as any associated regression testing.
- Analyze Change Requests for initial impact assessment.
- Provide production support as required, with responsibility for ticket management, triaging issue resolution, determining root cause, and implementing corrections.
- Understand technical data conversion issues through to resolution, including detailed root cause analysis.
- Partner with junior members of the team, enhancing their knowledge and acting as a role model with potential mentoring opportunities.
- Support the resolution of multiple ticket types, including Incidents, Service Requests, and Enhancements. The support process may include troubleshooting/root-cause identification, solution planning/ideation, and configuration as is relevant, as well as performing quality control/quality assurance steps for other team members.
- Analyze incidents for themes relating to technical issues or end-user training requirements and progress for the required resolution.
- Monitor and continuously refine our documentation, utilizing analysis of incidents to provide a common understanding of Workday and all its interfaces, to maintain guides updated.
- Proactively identify opportunities for improvement in existing configurations or processes, considering BAU learnings, trends analysis, and recurring issues.
- Identify and recommend business process improvements between different third-party systems and Workday, and/or system optimization opportunities to better align with business needs.
Qualifications
Knowledge, experience & capabilities:
- Believes in the delivery of absolute quality.
- Strong attention to detail and focus
- A logical thinker, who is adaptable to any situation.
- Able to work effectively in a fast-paced environment.
- Flexible and adaptable to handle both planned and unplanned responsibilities.
- Ability to work in a team-oriented, collaborative environment.
- Highly Analytical and able solve both business and technical problems.
- Excellent verbal and written communication skills to effectively interact with team members and senior stakeholders.
- Ability to prioritize workload and execute tasks independently, providing timely follow-up and resolution.
- Proven ability in developing effective working relationships across all levels of the organization.
- Operates with a high level of integrity, diplomacy, tact, and professionalism.
- An independent learner who can utilize Workday Community and translate research to aid with their delivery.
Education required:
BE & Master in Computer Science
Critical Experience:
- Workday Integrations Trained/ 5 ~ 6 years active configuration experience.
- Workday Release analysis and recommendations
- Intermediate Microsoft Excel / Word
- Hands on experience on Change Requests / Ticketing tool like ServiceNow
Additional Information
Beyond just believing in the power of diversity, Syngenta promotes an inclusive culture that embraces differences in all its forms. Here we believe that the feeling of belonging allows people to be the best versions of themselves, building an increasingly welcoming and productive environment. All candidates qualified for our positions, without distinction of race, gender, age, nationality or disability.
*This position will require immediate availability.
* This position will not provide relocation support.
Be part of a leading company that brings the potential of plants to life
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