Location
São Paulo, SP | Brazil
Job description
About Credix
At Credix, we're pioneering two groundbreaking initiatives aimed at growing businesses in Latin America through embedded finance .
We launched as a leader in decentralized finance (DeFi), connecting global institutional investors with credit fintechs in emerging markets.
Now, we're extending our mission by offering a tailored Buy Now, Pay Later (BNPL) solution for B2B transactions in Brazil. Our platform streamlines purchasing processes, optimizes cash flow management, and is a driver for business growth in Latin America.
Why choose Credix?
- Become part of a forward-thinking start-up where boldness and a commitment to excellence are paramount and where your personal and professional development is at the forefront.
- Work alongside a dedicated team of bright individuals, driven by an Olympian mindset to excel in every aspect of our operations. Together, we aim to build with velocity, utilizing innovative embedded finance strategies to expand business operations in Latin America.
- Experience a close and supportive work atmosphere, where collaboration thrives, wise judgment guides our decisions, and where you have the opportunity to learn, grow, and take on meaningful responsibilities.
About the job
As we scale our presence in the Brazilian market, we are seeking a Customer Success specialist to join the Credix team. You will play a pivotal role in shaping the foundation of our Customer Experience infrastructure and you'll be instrumental in building a robust CX framework tailored to our unique needs. We're seeking a candidate who thrives on challenges and is excited about the prospect of creating something from the ground up, with the full support of our team. You will report directly to the COO.
Requirements
- +8 years of experience in a customer success, account management, or client service leadership role, ideally in the FinTech, SaaS, or financial services industry.
- Fluent in English and Portuguese (written and verbal), Spanish is a plus.
- Proven track record of building and leading successful customer success or account management teams.
- Excellent communication and interpersonal skills, with the ability to engage and build relationships with clients at all levels, including C-suite executives.
- Product mindset with experience in using customer success software and analytics tools to monitor performance and identify improvement areas.
- Ability to work in a fast-paced, entrepreneurial environment, adapting to changing priorities and managing multiple projects simultaneously.
Responsibilities
- Build and lead a high-performing customer success and collections team from the ground up.
- Develop and execute comprehensive strategies for customer success and collections management, in alignment with Credix's objectives.
- Thoroughly document processes and workflows for all stakeholders.
- Develop and deploy scalable processes to deliver an exceptional customer experience to our hyper-growth operation.
- Design and implement experiences, making data-driven decisions to increase CX performance and collections returns.
- Excel in thinking creatively to develop effective solutions and strategies for improving our collections performance.
- Design effective strategies for customer journey and collections management, ensuring timely resolution of outstanding payments.
- Provide regular reports to executive leadership, offering valuable insights for decision-making.
What we offer
Join our dynamic and ambitious team, with access to our offices in either Sao Paulo or Antwerp, you'll immerse yourself in a culture of innovation and collaboration.
But that's just the beginning - here's what else we offer:
- Competitive salary package : Your hard work deserves recognition, and we ensure you're well-rewarded for your contributions.
- Equity stock options plan : Be a part of our journey towards success and share in the rewards.
- Paid holidays : Enjoy the flexibility to recharge and rejuvenate
- Bi-annual off-sites : Awesome team building, unforgettable memories, and adventures ensured during our team off-sites
Job tags
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