Location
São Paulo, SP | Brazil
Job description
About Digibee
Digibee is an iPaaS that scales integration workflows while reducing cost and technical debt. Rather than require specialized integration experts, Digibee lets every developer quickly build, test, deploy, govern, and monitor integrations across on-premise and cloud environments using a simple but powerful low-code interface. Founded in São Paulo, Brazil, in 2017 and headquartered in Weston, Florida, our team is widely distributed throughout the Americas. In May of 2023, Digibee closed a Series B funding round of $60 million that is intended to drive our expansion in the United States.
About the role
Digibee has an opening to help shape our global presence with a role focused on driving awareness, demand, adoption, and engagement for Digibee prospects and customers. As a Customer Success Manager you will be responsible to drive our customer to the Success at Digibee. The successful candidate will be responsible for overseeing and optimizing the customer journey, ensuring high levels of customer satisfaction, and driving business growth through strong relationships with our clients.
Key Responsibilities:
- Account Management: Managing a portfolio of strategic customers. Becoming a trusted advisor to customers, driving ongoing value and satisfaction.
- Customer Champion: Develop an intimate knowledge of assigned customer strategic goals, stakeholders, priorities/initiatives, and outcomes realized with our solutions.
- Product Knowledge: Conversant about Digibee platform concepts, capabilities, strengths, typical use cases, and iPaaS ecosystem
- Relationship Building: Building strong and strategic relationships with strategic/enterprise customers including C-level leadership, functional executives, procurement/vendor management
- Onboarding and Adoption: Accountable to drive onboarding (with/without Digibee Professional Services) and adoption
- Customer Engagement: Establish regular cadence (Weekly, Monthly, Quarterly). Executive engagement on a Quarterly/Bi-Annual basis including onsite visits
- Customer Success Planning: Developing and implementing Customer Success Plans with clear goals and KPIs.
- Growth: Identifying opportunities for upselling and cross-selling. Supporting Sales with expansions
- Escalation Handling: Managing and resolving customer escalations effectively.
- Digibee COE: Define programs for a customer to build a Digibee Center of Excellence within their organization to foster continuous value and improvement
- Collaboration: With Solution Architects on adoption, with Sales Reps for contractual changes, with Services team on delivery, with Product/Mktg teams on VoC
- Advocacy & Referrals: Drive customer referrals to new organizations and advocacy programs
What you’ll need to bring
- Extensive experience in customer success management, including in the integration technology sector.
- Bachelor’s degree in Computer Science, Information Technology, or a relevant field; MBA or equivalent is a plus.
- Proven track record of driving customer success and satisfaction in a high-growth environment, particularly with enterprise IT solutions.
- Strong understanding of integration technologies and challenges customers face with adoption of integration platforms.
- Analytical mindset with the ability to leverage data to make informed decisions in the integration space.
Our culture
We believe in a highly collaborative work environment in order to foster constant development and exchange between teams. We encourage learning, sharing knowledge, and using new technologies to create disruptive ideas - we want to create something great together!
At Digibee, we know it's our people who make the difference. We embrace and value diversity and are dedicated to encouraging a supportive and respectful culture in our community.
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