Junior Operations Specialist in Customer Support (Italian)
Location
Brasil | Brazil
Job description
Junior Operations Specialist in Customer Support (Italian)
Department: Customer Operations
Employment Type: Full Time
Location: Brazil (remote)
Reporting To: Maciej Mazan
Description
Are you a multilingual, natural problem solver looking for your first professional opportunity? Would you like to help air passengers all around the world with their delayed, canceled, or overbooked flights? Join our global Operations Team (25 nationalities and counting!) as a Junior Specialist in Customer Support and make a difference to air travelers everywhere while being supported by our proprietary innovative Artificial Intelligence technology.
What you’ll do:
- Support customers at every stage of our claim-handling process (assess claims, assist with queries, and provide straightforward, friendly communication via email, phone, chat, and social media channels).
- Use your legal knowledge (we provide you with relevant training) to advise and help air travelers.
- Work alongside other departments to ensure a seamless customer experience.
Curious about firsthand experiences? Dive into our bonus material showcasing employee stories in customer operations.
Ideally, you’ll bring with you:
- You communicate fluently in English and Italian, both spoken and written (min. B2).
- You have proven experience working with targets.
- You’re eager to learn lots of new things, both about the airline industry and customer service.
- You genuinely enjoy helping people and are willing to go the extra mile for them.
- You know how to find the right balance between great communication and getting things done.
- You’re good at following procedures and have an eye for detail.
- You thrive in a fast-paced environment.
Please submit your application in English.
Perks and benefits:
- Internal training programs and knowledge-sharing events.
- Personalized progression plan.
- Food Allowance
- Access to mindfulness and wellbeing platform (Mindgram).
- Language classes.
- Group life Insurance.
- MacBook Air.
- Unlimited, free use of AirHelp's services.
- Work from anywhere for 4 weeks a year.
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Job tags
Salary
