NTT DATA Services
Location
São Paulo, SP | Brazil
Job description
Req ID: 267257
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Field Tech Senior Associate to join our team in São Paulo, São Paulo (BR-SP), Brazil (BR).
Atuar em todos os chamados onde o primeiro nível (Suporte Remoto) não conseguiu solucionar remotamente.
Solucionar problemas operacionais de aplicações instaladas em desktops, notebooks, impressoras e periféricos associados.
Instalar, manter e otimizar o desktop e notebook instalados nos sites do cliente (Rollout)
Executar diagnósticos e resolver os problemas de desempenho dos equipamentos.
Executar serviços de manutenção e reparo (quando necessário)
Garantir a satisfação do cliente, aconselhando os clientes sobre manutenção preventiva e configurações que podem afetar o desempenho dos equipamentos.
Instruir os clientes na operação e manutenção do sistema.
Apoiar na elaboração de documentos técnicos para resolução de problemas.
Seguir os procedimentos, checklists e scripts de atendimento.
Aderir as normas e políticas internas estabelecidas.
Apoiar técnicos menos experientes em suas atividades.
Efetua atendimento a usuários VIP
About NTT DATA Services
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
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