Avaya
Location
São Paulo, SP | Brazil
Job description
Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration and business success.
We’re focused on Innovation without Disruption, removing barriers, and placing our customers best interests at the forefront of everything we do. The world is evolving in technologically exciting ways, and we strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility.
We aren’t just focused on customer experience, we also prioritize the employee experience, and we work hard to engage and empower our people throughout their career with us. We’re seeking the best diverse talent to shape and transform how the world connects. Find out more at Careers at Avaya.
What could you experience and get involved with?
• Business org & team description: PCMS team engineer. Dedicate Technician
• Core responsibilities / Day-to-day activities: Responsible for providing remote post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities. Supports end-user installations, configurations, upgrades and migrations through problem isolation, verification, resolution and documentation. May include supporting 3rd party products and occasional on-site support. This is a post-sales remote support position. Works with limited guidance on projects within defined criteria. Provides solutions to a diverse range of moderately complex problems.
• How the position fits within the organization: This position is a contract obligation with Avaya`s customer, an PCMS customer, where Avaya fully manages the customer environment.
What can you bring?
• Previous experience & knowledge (essential & desirable). Associate or Bachelors degree in Computer Science or Electrical Engineering or equivalent experience is preferred plus 3 - 6 years of related experience (Avaya solution experience).
• Hard & technical Skills (essential & desirable): Avaya/IT Technical skills
o Session Border Controller
o Communication Manager
o Call Management Platform
o WFO
o Application Enablement Services
o Avaya Experience Portal
o Web Report
o System Manager / Session Manager
o CRM Connector
o Call Back Assist
o Call Reconnect
o POM
o SIP / TCP-IP protocol
o Linux
o VMware
o Microsoft Azure
o AWS
• Soft skills & personality Traits:
o Team worker
o Leadership
o Multitask
o Communication
o Customer relationship
• Qualifications, certifications, education or alternative expected
Associate or Bachelors degree in Computer Science or Electrical Engineering or equivalent experience is preferred plus 1 - 3 years of related experience (Avaya solution experience). English and Spanish Fluent.
Our Benefits include:
• Well-Being We provide comprehensive health insurance plans that include medical, dental and vision for you and your family, in many countries. We also provide wellness and employee assistance programs.
• Recharge & Refuel We work in a dynamic environment, and we recognize the need for you to take a break and recharge. We encourage employees to use our generous time-off policy on a regular basis.
• Continuous Learning Grow your skills with access to on-demand platforms and enhance your diversity lens by participating in a program that fully funds you for a cultural immersion in another country.
• Growth & Development A feedback loop is important as you grow in your role and career. We schedule frequent check-ins with you and your leaders to help you identify your path to success.
• Giving Back We recognize Avayans for their time and effort spent impacting causes within their communities. And we host an annual, company-wide Month of Giving.
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at and applicable Privacy Statement relevant to this job posting (accessible at
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