Operations Support Specialist
Location
Natal, RN | Brazil
Job description
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have an amazing opportunity for an Operations Support Specialist to join our retail division . Do you think you have what it takes to be our newest Purple Star?
The position will be responsible for providing Support to Branches and Regional Management as well as to attend to all queries, objections, requests, enquiries, etc. from branches and regional structures, with the aim of adequately and timeously resolving these matters. Build sound working relationship between departments at Team Support and the branches.
With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.
You Bring:
- 2 years of driving experience
- Fair understanding of Microsoft Outlook, Excel and Word
A Bonus To Have:
- Diploma/ Degree/ Certificate in Retail Management
- 3 years’ experience as a Bookmaking Clerk / Manager or equivalent experience
What You’ll Do For The Brand:
- Offering general Operational or Administrative support to branches and regions in your portfolio – via remotely or on-field support.
- Work as a direct liaison between Team Support and Regional/ Area Managers/ branches.
- Ensuring that all communication from Team Support is screened before submitted to Branches, Area & Regional Managers. (Example: Communicating a new procedure/ Circulars/ Memos)
- Being on call 24/7 (On cellphone – Unless approved by your line manager of not being available on cellphone) to offer regions in your portfolio with operational support.
- Complete incentive calculations and requisitions.
- Follow up with all types of shortages i.e. daily, weekly etc. and ensure that each shortage or over is investigated. Ensure that valid shortages are recovered via Cash or AOD before the Shortages Summary Report is sent to management every Tuesday.
- Follow up on IT SMS – Keep record of downtime so that the information is on hand for Management.
- Deal with all types of escalated client disputes (Formal & Informal) and draft responses where necessary.
- Assist treasury and Area or Regional Manager with daily float management and other cash arrangements such as branch top up, cash movements and CIT requests.
- Liaise with Treasury Department with all banking done by the branches and follow up with all outstanding banking that exceeds 3 days. For weekends follow ups must start on Tuesday.
- Deal with all CIT arrangements for your regions i.e. outstanding banking, missing boxes, special services or general queries.
- Follow up weekly with Overtime reports and ensure overtime is kept at a minimum.
- Execute any operational task handed to you by Hollywood’s Directors and Executive Managers.
- Travel on short notice on business.
- Adhoc tasks may be handed to you by Managements provided that it has a direct impact on Retail Operations.
- Continuously looking to improve efficiency and effectiveness through ongoing learning and new techniques.
- Read and action the following Operational Reports daily (Focus on Branches or Regions in your portfolio):
- Regional & Area Managers daily reports. Compile weekly summary on these reports.
- Read Cash Monitoring Department (C.M.D) – Monitoring cash balances kept at night and shortages declared by CMD. Read Comments tabs.
- Read, Compile, Action and follow up on items on the Newsflash and Checklist reports in the exact format of the group consolidated newsflash report. This must be submitted before 15:30pm daily to the Retail Operations Administrator for consolidation.
- Read day and nightshift surveillance reports.
- Follow up on daily automated shortages report.
- Follow up on queries on the Daily Internal Audit Reports.
What You’ll Bring To The Team:
- Demonstrate good analytical skills.
- Computer skills.
- Strong sense of accountability.
- Work under pressure and able to meet deadlines.
- Demonstrate excellent attention to detail.
- Good communication skills.
- Must be able to plan effectively and efficiently in order to meet deadlines.
Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.
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