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Location

Porto Alegre, RS | Brazil

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Job description

We are looking for a Junior Customer Success Specialist to join our Customer Success Team ?What You Will Do:* Communicate with customers and solve their billing or account-related issues, as well as technical issues related to websites, hosting and domains, via live chat and tickets (Portuguese and English).* Be a true ambassador, and show our customers what customer obsession is really about.* Focus on the customers’ success by offering additional services, tools, and products.* Dive deep into the world of IT by continuously polishing your technical background.

Beneficios:

Notebook;

Formação Acadêmica:

Experiência:

What We Expect:* C1 or native written and spoken English proficiency, to communicate with customers and the team; Excellent skills in Portuguese to communicate with customers.* High IT curiosity and technical understanding.* Ability to multitask and handle multiple customer inquiries simultaneously.* Strong problem-solving skills and the ability to think critically when addressing tasks.* Ability to show empathy, tactfulness, and proactivity when interacting with customers.* A curious and always learning mindset - if you don’t know, how can you find out more?* A typing speed of = 50 WPM.* Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights, and weekends).* A computer with 16 GB or higher (for Windows); 8 GB or higher (for Mac Os).

Salário:

A combinar

Cargo:

Agente de Atendimento

Empresa:

Hostinger Brasil

Empresa atua com hospedagem de sites.

Ramo:

Internet

(EG)

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Job tags

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Salary