Security and Emergency Response Manager
Location
Pindamonhangaba, SP | Brazil
Job description
Opportunity also for people with disabilities
We are looking for a Security and Emergency Response Manager to join a global team of professionals responsible for providing the best in emergency response, risk reduction, and security services at Client locations in Sao Paulo.
This security professional will participate in the leadership of day-to-day Emergency Services Unit (ESU) operations, key customer engagements, budget management, strategic planning, and performance measurement. This person will possess a background in building teams dedicated to protecting people, places, and assets through industry-related best practices while seeking innovative ways to accomplish the team’s mission. This person will also show a passion for developing and fostering strong networks across multiple disciplines to ensure the best outcome for our customers. We value broad and deep risk management, specifically in the fields of security operations, incident response, an intelligence and information sharing.
Our ideal candidate understands that supporting their people and our customers are among the most critical roles they perform. They must be open and approachable while focused on how to grow, scale, and optimize efforts in a high-tech, fast-paced environment. The successful candidate will have a keen sense of ownership and entrepreneurship knowing how to earn trust while working cross-organizationally to deliver results. The successful candidate will also have a passion for delighting customers, working in a team environment, be self-motivated, and continuously improving performance.
Responsibilities and assignments
Key job responsibilities
- Proactively identify gaps in protection, emergency response, physical security, and quality of life experience for our customers, and then work to address gaps with key stakeholders.
- Establish credibility and maintain strong working relationships with applicable federal, state, and local law enforcement and emergency services, federal non-law enforcement personnel, fusion or intelligence centers, private security teams, and internal security partners to identify, evaluate, and mitigate risk.
- Help build a crisis and incident management standard ensuring a consistent process for crisis / incident management efforts ensuring response readiness and system effectiveness, driving continuous improvement of policies, standards, procedures, and guidelines.
- Facilitate short- and long-term strategy for ESU initiatives, developing roadmaps with actionable and auditable plans, driving requirements for each initiative, leading cross-functional internal and external teams. Execute initiatives with a focus on enhancing the protection of life, property, operations, and company reputation.
- Demonstrate strong leadership behavior.
- Work to achieve team goals that optimize performance, enhance employee development, and align department goals.
- Ensure work is complete, resolve employee issues, evaluate employee performance, approve time off, etc.
- Help maintain high performance standards through inspection, audit, and coaching.
- Design and coordinate cohesive responses to security events that involve multiple teams across the organization.
- Make data-driven decisions, implement best practices, and deliver results.
- Develop comprehensive security, incident management, and crisis management plans that align with our customers’ existing security plans, procedures, and protocols.
Requirements and qualifications
BASIC QUALIFICATIONS
- Four-year degree, or equivalence in: Business Management, Public/Private Security, Internacional Relations or related fields.
- Ability to discuss, plan, and describe security related strategies in English.
- Minimum 10 years’ experience serving in, or directly coordinating with, federal, state, or local law enforcement agencies.
- Ability to maintain situational awareness over multiple areas of responsibility.
- Analyze situations, make good decisions, and formulate action plans.
- Ability to build and maintain strong relationships with customers, partners, and employees at all levels of the organization.
- Excellent organizational, planning, and prioritization skills.
PREFERRED QUALIFICATIONS
- First-line supervisory experience.
- Background in either the military or public security.
- Experience with implementation of Lean management principles.
- Experience in planning and executing security operations for special events.
- Demonstrated experience in conducting fact finding, administrative, and criminal investigations.
- Experience with security-related technology solutions and applications.
- Skilled in developing metrics and in conducting performance audits.
- Experience with the collection and analysis of threat intelligence.
- Strong oral and written communication skills with the ability to think clearly, problem-solve, scope technical/process requirements, and prioritize tasks.
- Meet/exceed client's leadership principles requirements for this role.
- Adept at using Microsoft Word, PowerPoint, Excel, and Outlook.
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