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Investigations & Response Manager


Medium


Location

Nova Lima, MG | Brazil


Job description

Netflix is the world's leading streaming entertainment service with 223 million paid memberships in over 190 countries enjoying TV series, documentaries, feature films, and mobile games across a wide variety of genres and languages. As Netflix continues to grow, we are looking for a talented team member to join the Customer Service team as an Investigations & Response Manager.

The Investigations & Response team is a global team focused on mitigating risk for the company through the specialized handling of sensitive inquiries with legal and/or reputational risk. Using data to understand volume, uncover trends, and inform decision-making. As an Investigations & Response Manager, you will lead a team that supports Consumer Claims within the LATAM and UCAN regions, as well as the data extraction for Global Law Enforcement requests. This role is based in Alphaville, Brazil, and will report to the Investigations & Response Director based in Los Gatos, California.

The environment is fast-paced, requiring an ability to work autonomously with moderate oversight to manage aggressive timelines. You will need to demonstrate excellent problem-solving skills and the ability to manage shifting priorities. The right balance of operational management experience and people leadership experience will be key to success in this role.

Responsibilities: Requirements: #J-18808-Ljbffr


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