Senior Manager, Solutions Engineering & Implementations (LATAM)
Location
São Paulo, SP | Brazil
Job description
RESUME MUST BE SUBMITTED IN ENGLISH
We are looking for a Senior Manager to lead Signifyd's LATAM Solutions Design and Delivery group . The Solutions Design and Delivery group is composed of Solutions Engineers and Implementation Managers, all of whom are highly skilled and influential technical consultants who support our largest merchants in Latin America (primarily in Mexico and Brazil).
As a Senior Manager for the Solutions Design and Delivery group, you will play a critical role in leading the LATAM Solutions Engineering team, which assists the Sales department in winning new business and designing solutions that the implementation department can bring to production quickly. Furthermore, you will oversee the handoff from Solution Engineers (who are engaged pre-sale) to Implementation Managers (who are engaged post-signature) and ensure the timely and high-quality onboarding of merchants by the LATAM Implementations team. You will be the head of the region and work with cross-functional leaders within LATAM as well as Signifyd's global organization. Your mission is to help your teams promote faster sales and onboarding cycles, design and build better products, and leave our customers satisfied.
At Signifyd, the Solutions Design and Delivery group sits in the Customer Success department, reporting up to our Chief Customer Officer. However, the Solutions Design and Delivery group is extremely cross-functional in nature, partnering closely with Sales, Customer Success, Risk Intelligence, Data Science, and Product. The ideal candidate will possess a high degree of autonomy, resilience, ingenuity, and creativity. They should also have a demonstrated ability to comprehend complex technical systems as well as manage a high-impact, autonomous team. Experience in data analysis, engineering, software development, and/or project management are vital abilities.
Activities and Responsibilities:
- Effectively lead, develop, and enable a high performing team of Solutions Engineers and Implementation Managers based in Brazil and Mexico.
- Ensure effective deployment of resources to win critical deals and ensure successful onboardings of Signifyd customers
- Proactively partner with the GTM team on deal strategy through discovery, problem finding and value proposition discussions.
- Proactively partner with the Customer Success team on merchant management, onboarding velocity, and revenue realization.
- Prioritize and manage relationships with internal and external stakeholders on pre- and post-sales processes to ensure a smooth transition for customers and partners.
- Lead technical discussions on solution integration, APIs, and eCommerce workflows.
- Partner with the Value Engineering and Sales teams to respond to RFPs and security questionnaires.
- Design engaging content and training to demonstrate Signifyd’s value through our products and capabilities to prospects and customers.
- Conduct research and solve problems surrounding new solutions and unique integration scenarios.
- Document customer expectations and order flows to clearly outline the known current state and the desired future state.
- Work hand-in-hand with the Signifyd Implementation Services and Customer Success teams to provide the best possible on-boarding experience for customers.
- Lead proof-of-concept discussions and design to reliably win deals and reinforce Signifyd’s position as the market leader.
- Serve as a point of escalation and partner with sales, product, CS, and other teams to manage relationships as needed on behalf of the LATAM SE team.
Requirements and Qualifications:
- 5+ years of experience in customer-facing sales/pre-sales environments.
- 2+ years managing teams.
- Must be based in either Mexico or Brazil
- Must be fluent in English, Spanish, and Portuguese
- Experience building and executing on development plans for individuals’ skill and knowledge to improve team performance.
- Experience partnering with cross functional leaders to successfully lead regional and company initiatives.
- Ability to analyze complex situations, develop associated action plans and lead direct reports and peers towards achieving key objectives.
- Strong independent work ethic.
- Creative, resourceful, detail-oriented, and highly organized.
- Excellent presentation skills virtually and in-person.
- Excellent communication skills (listening, speaking, writing, editing, follow-through, follow-up, etc.).
- Strong technology tool skills (Slack, Looker, Excel, Google Suite, LucidChart, Confluence, Salesforce.com , etc.).
- Experience working with JSON and APIs.
- Strong project management skills (coordinating, project leading, resource management, delegation, follow-through, etc.).
- Enjoy/willingness to travel (up to 20%).
- Passion for customer service.
- Passion for new technology.
- Background in eCommerce, financial/payment systems, fraud mitigation and/or data science is a plus.
- Experience with Python, JavaScript, SQL and/or other web, programming, scripting tools is a plus.
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We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during thehiringprocess.
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