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Technical Customer Service Specialist (LATAM)


Insightful


Location

Home office | Brazil


Job description

About Us

Insightful.io is a workforce analytics solution dedicated to helping companies navigate the challenges of the modern workplace. Our innovative platform empowers organizations to enable hybrid work without sacrificing transparency or performance. With a keen focus on capacity planning, analysis of focus time, and collaboration time, we provide unparalleled insights into how employees work both at home and in the office.

Our solution is designed to cater to the unique needs of various teams, including support, administration, finance, and claims processing. By delivering sophisticated, data-driven reports, Insightful.io enables companies to optimize productivity, streamline operations, and drive business success in today's dynamic work environment.

Position Overview

In this position, you will act as the primary contact point for our clients, assisting them with troubleshooting and resolving technical issues as well as providing general customer service. Your strong communication skills, technical knowledge, and dedication to customer satisfaction will be crucial in maintaining and enhancing the quality of the user experience.

Responsibilities

Requirements


Job tags

Trabalho remoto


Salary

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