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Location

São Paulo, SP | Brazil

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Job description

If you have fallen and risen, if you have broken and fixed, if you have dreamt and built, then you have grit. Then we speak the same language. Welcome to the Wolfpack.

About CloudWalk:

We are one of the fastest growing fintechs on the planet. We kick ass. A unicorn, with millions of happy customers, a hardcore team, and hundreds of millions in funding and revenue. But not your typical startup.

We build and learn, fast, and we want the hackers, the artists, the crafters - join the Wolfpack!

We're seeking a UX Researcher to join our mission to understand the financial futures of generations to come.

Our team is a vibrant collective of passionate and multidisciplinary professionals (ranging from 3D artists to seasoned blockchain engineers). Embracing remote work and asynchronous deliveries, we thrive on data analysis and understanding customer behavior.

As a UX Researcher, your role is to delve deep into user behavior, uncovering insights that will shape innovative and transformative experiences for our product, changing the way the world handles payments.

We welcome candidates with diverse experiences and backgrounds.

Your unique journey adds value to our team, and we’re here to support your growth.

Being part of a fully remote and distributed team, autonomy, collaboration, and a self-driven attitude are key.

What You'll Be Doing

• Conducting in-depth user research to understand how our customers actually use our product
• Executing large-scale quantitative studies and qualitative interviews to uncover user needs.
• Working closely with Product designers, guiding them to employ usability testing effectively to refine and validate design choices.
• Collaborating across teams to ensure research findings are translated into coherent and impactful designs.
• Being an advocate for user-centric design and fostering a culture of continuous learning and improvement.
• Possessing a fundamental understanding of data analysis to craft hypotheses and pinpoint potential issues inside our product operations.
• Having familiarity with using artificial intelligence to enhance the scalability and agility of our research efforts.

What You Need To Succeed:

• A proven track record in UX Research with a portfolio to showcase.
• Experience in conducting both qualitative and quantitative research methodologies.
• A strong grasp of usability testing and the ability to derive actionable insights.
• A deep passion for AI and data, using them as tools to enhance research outcomes.
• Excellent communication skills to articulate findings and influence product strategies.
• An empathetic mindset and the ability to understand diverse user perspectives.

We are not expecting candidates to have expertise across all of these areas. We will gladly help you bridge the gaps.

As a member of a fully remote and distributed team, you are expected to complete tasks autonomously, being highly collaborative and self-driven.

Diversity and Inclusion

We believe in social inclusion, respect, and appreciation of all people. We promote a welcoming work environment, where each CloudWalker can be authentic, regardless of gender, ethnicity, race, religion, sexuality, mobility, disability, or education.

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Salary