Service Specialist/Engineer

Location

Atibaia, SP | Brazil

Job description

As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 6,000 employees are working on this permanent challenge at over 70 locations on all continents.

• Responsible to provide on-site support for installations, repairs, maintenance, and training as required.
• Provide first line technical support to field engineers and customers using technical documentation, telephone support and remote diagnostic tools.
• Provide professional technical support by visiting the Bruker customers with installation, training, corrective and preventive maintenance in Brazil and in one second level in Latin America.
• Support regional and global customer hotline and provide 1st level support.
• Support to increase the Service contracts coverage and business.
• Support sales team for technical questions and aftermarket sales (e. g. upgrades business).
• Regular customer contacts to ensure maximum satisfaction.
• Translate technical manuals and service procedures when needed.
• Prepare service and expense reports professionally and on time.

• Bachelor’s degree, Tecnologist or Technical in Electrical, Electronic, Mecatronic Engineering, Chemical/Material Sciences, equivalent military education.
• More than 2 years experience in customer service.
• Strong competency with complex systems technology to include electrical/electronics, mechanics, software and chemistry technology.

Skills & Knowledge Requirements : 

• Ability to work independently and in a team environment.  
• Motivated self-starter .  
• Ability to speak and write proficiently in Portuguese .  
• Advanced level to read, speak and write in English .  
• Ability to handle multiple tasks effectively.  
• Excellent customer service skills with the ability to communicate clearly and effectively.  
• High level technical hardware , software and network skills related to X-ray instrumentation.  
• Self organized , oriented to deadline.

Bruker is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Certain positions at Bruker require compliance with export control laws and a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.

#LI-DG1

Job tags

Salary