Location
Campinas, SP | Brazil
Job description
Please submit all resumes in English.
General summary
BRP offers a career opportunity as Service Desk Agent; customer oriented, good collaboration with teammates, experience working with multi-functional teams, problem solving and analytical mindset. Tickets resolution following IT Operation Model.
YOU’LL HAVE THE OPPORTUNITY TO:
- Computer Science education technical or bachelor degree
- 0-3 years of experience configuring, building or troubleshooting computers, printers, scanners
- English (Speaking 50%, Writing 70%, Reading 90%)
- User and a services-oriented (make our culture unique, use our values: Passion, Drive, Ingenuity, Trust)
- Good teammate (attend meetings, collaborate, Maintain good relationship with colleagues)
- Multi-tasking
- Computer troubleshooting
- Availability to work on the day shift, evening shift, and night shift
- Follow communication protocols to report emergency ticket status
- Punctuality
YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:
- Regular end user support (Professionals)
- Adequately solve tickets according to agreed priority and in compliance with SLA
- End user equipment support and troubleshooting (DELL (laptop, desktop, workstation), Ricoh (regular printers and MP), etc)
- Computer installation and setup (PXE boot)
- Standard BRP applications deployment (Through SCCM)
- Microsoft Office Suite
- Google Workspace Office Suite
- Linux workstation setup according to standards
- Mac computer setup according to standards
- Google Meets hardware support
- Wireless connectivity
- Mobile devices configuration and support (Samsung & Apple)
- Warehousing Equipment
- Zebra printers (preventive and corrective maintenance along with LAN configuration (wireless).
- Zebra scanners (preventive maintenance and configuration)
- Software configuration (Mobisys)
- Basic troubleshooting with infrastructure servers, network, and telecom asset equipment
- Tablets installation, configuration and support
- Weekly tapes backup and restore (if needed).
- Schedule preventive maintenance of manufacture devices
- Continues Improvement: Ensure at all times to prioritize the necessary interventions on production operations in order to reduce, or even proactively eliminate, downtime and loss of vehicles.
- Receipt/validate and maintain all assets appropriately within the ITAM database in order to constantly reflect the condition of the equipment under its immediate responsibility
- Collaborate with other IT functional towers to speed up incident or service delivery according to ticket priority in compliance with SLA.
- Periodically report progress and communicate or escalate any problem or risk requiring the immediate attention of the immediate supervisor. Report open tasks between shifts for Service continuity.
- Initiate, maintain and develop all work instructions essential to the good maintenance of the services offered.
- Participate in compliance with the QMS (Quality Management System) determined for their role in relation to the standard ISO9001: 2015.
- Comply with safety rules according to the function.
- Comply in time planned trainings related to Quality and Training.
- Identify and report any quality and compliance issues and support corrective actions.
ACKNOWLEDGING THE POWER OF DIVERSITY
BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!
For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.
WELCOME TO BRP
We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 23,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey.
This position is based in Campinas, Brazil.
This position is eligible to the BRP Employee Referral Program.
Job tags
Salary
