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Location

São Paulo, SP | Brazil

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Job description

The Amazon Prime Video team is shaping the future of digital video entertainment. Our mission is to offer customers the widest selection of digital video content including Amazon original content and make it trivially easy for them to enjoy it wherever and whenever they want. We are just getting started in Brazil with Prime Video, but have very ambitious goals to become a leading player in the video entertainment industry and delight our customers with a great service and broad content.

Supporting Prime Video for Brazil, this individual will be part of a lifecycle team and define work streams, processes and mechanisms to drive material improvements in customer experience. Responsible for leading engagement team in order to maximize Engagement, and coordinate activities (through O&O, Outbound & 1P, Cross-benefit, Product/UX) that improve customer journey and maximize lifetime value, whilst increasing settled conversion and reducing churn. Working with multiple teams (particularly CMT) to maximizing all Amazon titles across different placements and supporting O&O activities in their contribution to Acquiring and retaining customers (PV main O&O POC). This person will also be responsible to ensure a seamless and locally relevant experience to BR customers. A successful candidate will have deep expertise in customer relationship management and will be resourceful, team oriented, communicative and have the ability to work independently under time constraints. A self-starter who is able to prioritize and deliver on deadlines with minimal supervision, this person will have the ability to persuade and influence others. They will have a proven track record in successfully delivering results in a fast-paced and dynamic business environment.

Key job responsibilities
- Identify and lead Brazil’s key growth and retention opportunities for the country integrated with local team;
- Manage cross functional teams (locally, regionally and globally) to improve engagement and growth metrics;
- Support business planning around Brazilian customer retention and engagement tactics;
- Act as the owner of customer experience for internal and external teams;
- Support content programming and merchandising priorities;
- Be an agent of change leading and influencing cross teams indirectly;
- Work aligned with Head of Marketing for planning integrated acquisition inputs with retention metrics;
- Work aligned with Prime team to identify opportunities for Prime Video/Prime ecosystem;
- Work aligned with Central Marketing Team to bring local insight and help to prioritize key initiatives for the country.

We are open to hiring candidates to work out of one of the following locations:

Sao Paulo, SP, BRA

BASIC QUALIFICATIONS

- 10+ years of experience in in online and/or consumer marketing, preferably with content subscription services and/or business management/consulting;
- Excellent oral and written communication skills and an ability to influence others, as well as managing and developing teams;
- Analytic and quantitative skills;
- Ability to use data to develop and measure marketing programs;
- Fluent written and spoken Portuguese and English.

PREFERRED QUALIFICATIONS

- MBA;
- Experience in the Media and TV industry/space strongly preferred experience with online retail a plus;
- Technology affinity and track record of employing systems to drive simplification and change;
- Demonstrated ability to operate both strategically and tactically in a high-energy, fast-paced environment;
- Expects and requires innovation of her/his team;
- Spanish.

Posted: December 19, 2023 (Updated 3 days ago)

Posted: February 27, 2024 (Updated 5 days ago)

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Posted: December 14, 2023 (Updated 5 days ago)

Posted: January 8, 2024 (Updated 13 days ago)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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