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Backoffice Lead


Eroninternational


Location

Brasil | Brazil


Job description

Eron International is the main provider of expert services to the financial and technological industry, serving worldwide brands whilst re-defining the Fintech sector. We are an extensive an capable company, recognized for the differential value we bring to empower our clients and their customers.

We are looking for a self-motivated Backoffice Lead to join our multinational team. The main objective is to add value to our customer experience .

What you will be doing:

- Understand the payment flow.

- Follow up on the tasks performed within the area.

- Propose new ideas in search of improvements to the processes already installed to reduce manual processes.

- Encourage a good atmosphere inside and outside the team.

- Give feedback when necessary, monthly and semi-annually to agents.

Requirements:

- High level of analytical skills.

- Team player

- Ability to problem solve

- Knowledge of tools such as Excel, and looker.

- Time availability in case of eventualities

- Experience in project leadership.

- English is a must

- Spanish is a plus.

What we offer: 

At Directa24, everything starts with our values, 

#Be Direct: we are direct and genuine in all situations

#Be Owner: we treat the issues as true owners being accountable for the results

#Be Curious: we always ask ourselves what we can do better without settling with the status quo

#Be Hero Leader: lead by example, inspire and influence beyond formal roles. There are no borders between areas or roles to generate impact.

#Take risks: we take controlled risks with courage and without fear of being paralyzed by error

Are you a DOER? Come and join the best company!

#J-18808-Ljbffr


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