Rimini Street, Inc
Location
Brasil | Brazil
Job description
Support Engineer, Oracle Supply Chain Management page is loaded
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,300 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook, and LinkedIn. (IR-RMNI).
We are actively seeking a Support Engineer, Oracle EBS Supply Chain Management . This role is based in Brazil.
Position Summary
The role of the Support Engineer, Oracle EBS SCM is to provide exceptional remote-based support for mission-critical Oracle eBusiness Suite SCM modules as part of our global Application Managed Services support team.
Essential Duties and Responsibilities
Evaluate complex customer issues using methodical troubleshooting based on expert knowledge of Oracle applications functionality and develop an action plan to resolve issues, either directly or through promotion to our Product Support Team (L4).
Provide hands-on assistance to end users via remote client connectivity or collaborative web meeting
Work closely with end users on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience
Replicate reported issues as needed for troubleshooting
Provide new or modified application configuration to resolve incidents
Advise end users and junior coworkers on application functionality and capabilities
Recommend changes to training based on incident volumes and trends
Create scripts to identify, analyze and correct data issues
Design and document new or modified existing reports (BI Publisher, Discoverer, etc.), workflow, interfaces, etc.
Thoroughly document change requests, test results, and approvals
Develop test scripts for new/changed application capabilities
Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
Collaborate with team members in a virtual team environment to extend field experience to different client situations
Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience
Additional Duties & Responsibilities
Participate in a 24x7x365 On Call rotation with other team members
This position is required to support clients in specific business hours
Other job-related duties and responsibilities may be assigned from time to time
Experience
5+ years of Oracle eBusiness Suite experience
3+ years direct support of application end-users in a Corporate environment
Functional expertise with solid understanding of underlying Supply Chain Management data flow, tables and functionality in Order Management, Inventory, Shipping, Purchasing and Receiving (including Workflow) modules
Expertise with Oracle EBS 11i & R12, including full life-cycle implementation experience, configuration, and administration of the applications
Knowledge of Oracle maintenance/patching mechanics and eBusiness Suite architecture
Demonstrable history solving complex problems across multiple modules
Configure Oracle applications based on BR.100 documents
Produce functional specification and test scripts documents for custom objects
Test RICEW objects referring test documents (TE.040)
Train client business users on Oracle Applications
Work closely with client Oracle SMEs and Management
Skills
Superb trouble-shooting skills and tenacity in problem solving
Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
Strong knowledge of key application functionality
Excellent communication skills – verbal & written are required
Excellent English communication skills – verbal & written are required
Attention to detail and the ability to learn quickly
Extreme focus on Client satisfaction
Ability to work calmly and professionally in high pressure situations
The ability to work remotely from a home-based office in a virtual environment
Desired Qualifications
The best candidates will have extensive knowledge of multiple EBS SCM modules across releases (11i & R12) including proficiency with EBS SCM product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology.
2.X would be an added bonus
Experience with Manufacturing modules (Discrete Manufacturing, WMS, BOM, WIP, etc) would be an advantage
Experience with localizations and global implementations would be an advantage
Additional European language communication skills (French, German, Spanish) – verbal & written
Education
Bachelor’s Degree in computer science or related field or equivalent experience
Language
Fluency in both English & Portuguese
Location
Brazil, remote
Why Rimini Street?
We are looking for talented, passionate people to help us build our future at Rimini Street . We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.
Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:
Company
We dream big and innovate boldly.
Colleagues
We work with extraordinary people who create a culture of mutual respect and collaboration.
Clients
We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
Community
We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.
Accelerating Company Growth
Nasdaq-listed under ticker symbol RMNI since October 2017
Over 5,300 signed clients, including over 180 of the Fortune 500 and Global 100 companies
Over 2,000 team members in 23 countries
US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: .
Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.
To learn more about how Rimini Street is redefining the enterprise software support industry, visit .
Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.
In 2005, we disrupted the industry by pioneering extraordinary enterprise software support powered by extraordinary people. Our work is challenging and meaningful, allowing everyone at Rimini Street to start and end each day with a sense of achievement and purpose.
We are looking for talented, passionate people to help us build our future at Rimini Street.
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