Körber Supply Chain LATAM
Location
Home office | Brazil
Job description
- BS/BA, Computer Science, MIS, or equivalent degree
- 3-5 years as application DBA
- 2-3 years in customer facing customer support roles
- Experience as the administrator SQL server, Oracle, PostgreSQL, or others.
- Experience with multiple Microsoft technologies including Active Directory, Group Policy, Remote Desktop Services, IIS, Systems Center, and common server OSs including Server 2016
- Experience with Database high availability techniques
- Strong customer service skills and ability to multi-task
- Strong analytical, communication, and problem-solving skills
- Ability to prioritize tasks and self-managed.
- Fluency in English
- Strong knowledge of Körber Software.
- Knowledge of cloud infrastructure and services (AWS, Azure, Oracle Cloud Infrastructure (OCI), Google, etc.)
- Supply Chain and Distribution Industry knowledge and experience.
- Experience with computer programming and basic understanding of computer programming languages recommended.
- MCSE certified. (preferred)
- CCSP certified. (preferred)
- Certified in any of the following: Oracle, MSSQL, MySQL, PostgreSQL, NoSQL (preferred)
As an Application Support DBA, you are passionate about leveraging your technical expertise to provide seamless and efficient support solutions. With a keen eye for troubleshooting and a knack for problem-solving, you excel in environments where you can apply your knowledge to assist customers in navigating complex technical issues.
Your background includes a solid foundation in IT systems coupled with a customer-centric approach, ensuring that you not only resolve problems, but also empower your customers to understand and prevent recurring issues. You are committed to staying up to date with the latest technologies, enabling you to adapt swiftly to evolving landscapes and deliver customer excellence. Your goal is to consistently exceed expectations.
- As a subject matter expert in database, you will be servicing complex customer tickets directly or providing expertise helps to peer support member and teams.
- You will receiving most complex customer cases that will require your background in databases and application to drill down and resolve customer issues
- You will learn key Koerber applications and work on general ticket load as necessary.
- Be Compliant with case hygiene, SLA compliance, re-open rate, and process and policy established by GCS team.
- You will meet or exceed defined customer service satisfaction scores and meet SLAs for initial response and issue resolution.
- Ensure the team maintains clear, concise communication with customers and internal teams. Accurately document all relevant information in the ticketing system.
- Collaborate seamlessly with internal teams, external partners, and vendors. Proactively escalate tickets when necessary to ensure timely resolution.
- You will drive and participate in various initiatives as part of your performance.
- Availability for escalation assistance for the 24/7 coverage team as part of on-call rotation.
- Ensure that the Körber brand is being delivered to our customers consistently.
- Support the operation and continuous improvement of the monitoring of our cloud solutions
- Curate various types of documentation for continuous improvement for technical teams.
- Partake in future operational requirements to operate next versions of the applications.
Job tags
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