Promote all kinds of necessary service plans by managing all the processes that customers experience.
Solve problems at an early stages and minimize the loss through technical support when quality issues occur to customers.
Secure the level of quality for customers by carrying out quality collaboration with customers.
Direct activities to secure and improve the quality competitiveness of company and customers, and communicate with customers for the quality management.
Defines and improves backoffice processes, and standards within mid-term/long-term strategy of the sub-function
Qualifications
Background in customer service area
Advanced English skills
Excellent written and verbal communication skills
Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
