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Location

Brasil | Brazil

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Job description

Tasks

The Warranty Specialist will be responsible for handling all aspects of Warranty, Recall and
Workshop Campaigns. His/her goal is to execute, plan and develop crucial processes related to
Porsche Centers Warranty Support, also the qualification and quality of warranty administrators.

Tasks
Main Responsibilities

• Review and process claims, evaluate supporting documentation, make payment
  determination, (approval or denial) and payment adjustments to dealer claims based
  on Warranty Porsche Policy interpretation and Brazil specific regulations (such as tax
  calculation);
• Review and process dealer requests for subsequent credit, which requires investigation
  and review of prior submitted claims to determine if subsequent claims adjustments
  are warranted;
• Review requests for payments by checking if the invoices sent by the dealers were
  issued according to the claim values in order to release the claim and credit notes for
  payment and report the dealers and importer warranty credits to the Finance
  Department;
• Ensure connection with PAG to prepare our region with proper tools, methods and other
  technical aspects of the new technologies (High Voltage Vehicles; Multi Material Mix;
  Smart Mobility);
• Review Monthly (warranty and goodwill) reports and advise markets of error and
  processes not within the worldwide average;
• Publish new campaigns and updates to the markets on Porsche Portal. Monitor
  campaigns purposes and monitor campaign fulfillment. Support dealers with campaign
  issues (documentation, parts, etc)
• Support the Legal department regarding Recall announcements from Porsche AG and
  Recall notices from the authorities. Support Marketing department regarding the
  material for the Midia Plan and its review;
• Guarantee the parts availability for Workshop and Recall campaigns;
• Support and organize Porsche Brazil PSA audit related with Goodwill, Warranty and
  Porsche Approved matters;
• Maintain the warranty manuals updated and adapt the content based on Brazil legal
  requests and strategy;
• Create and send individual Recall campaign files to the government platform every 15
  days
• via a governmental system. Report the geographic distribution of the repaired vehicles,
  individually, every 60 days.

Qualifications

Education

• Bachelor’s degree in engineering (Mechanical/Automotive) / Administration or Correlated
  areas.

Experience

• 5+ years working experience in the Automotive Industry.
• Warranty and Parts release experience is an advantage

Competencies and skills:

• Solid analytical capacity.
• Capable of working in a structured way, paying attention to organization and
  documentation.
• Clear and confident communications skills, both verbal and written.
• Fluency in English language is required

How to apply?

Work environment:

Position is based in Sao Paulo, SP

On site work - São Paulo Office

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Job tags

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Salary