Field Service Coordinator
Location
Cabo de Santo Agostinho, PE | Brazil
Job description
Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.
We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?
We are seeking a highly capable and enthusiastic individual who can lead, coordinate, and carry out field service jobs. This person will be responsible for meeting business targets and Key Performance Indicators (KPIs) while ensuring efficiency, quality, and customer satisfaction in all delivery activities. Close collaboration with other stakeholders and colleagues within the regions is necessary to achieve the goals and actions for operational excellence as a team.
Your work tasks and responsibilities will include:
- Job schedule preparation and monitoring on a daily basis for Field Service jobs.
- Competency & Development Planning and as well as Short and Long Term Resource Skills Management and Planning.
- Ensure the best use and availability of the Field Service personnel encompassing required coordination.
- Resource availability and Utilization in PB.
- Assisting the Field Services e Workshop Manager with regular feedback from executed jobs.
- Maintain confidentiality of personal details as appropriate.
- Interface with the internal and end customer during the work for better understanding and minimizing gap.
- Monitor and report the operational KPI's to ensure maximum efficiency.
- Continuously improve motivation and results of the team through F2F meeting during Development Discussion, Competence Assessment.
- Ensure quality deliverance with "zero Injury mindset".
- Cooperate with relevant internal stakeholders.
- Ensure activities meet with and integrate with organizational requirements for quality management, health and safety, legal stipulations, environmental policies.
- Support booking the training needs for the resources.
- In addition to the above duties and responsibilities, the post holder must be prepared to undertake such additional duties within their capabilities which may result from changing circumstances.
Requirements:
- Applicants must have a technical degree or equivalent; a Bachelor's degree is required.
- Proven job experience in power plants/ marine/industrial at managerial/ supervisory level.
- Several years of relevant working experience on Wärtsilä engines or similar 4-stroke engines.
- In-depth understanding of operations/maintenance management procedures.
- An analytical mind with problem-solving skills.
- Excellent organizational and multitasking abilities
- Advanced English
Other skills:
- Cost awareness & effectiveness
- Communication
- Contractual skill
- Customer understanding
- Deliver Solutions to Customer -process & tools
- Product knowledge
- System and solution knowledge
- Coaching
- Management skills
- Team building
- Problem solving and decision making
- Strategic planning and target setting
- Change management.
- Cultural knowledge
- Local legislation & labor laws
- Negotiation skills
- Presentation skills
- Reporting & analyzing skills
Last application date: 30/06/2024
At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
This is Wärtsilä
Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on .
Job tags
Salary
