Location
Rio de Janeiro, RJ | Brazil
Job description
Kongsberg Maritime, a subsidiary of KONGSBERG, is a global marine technology company, providing innovative and reliable technology solutions for all marine industry sectors including merchant, offshore, subsea, and naval. Headquartered in Kongsberg, Norway, the company has manufacturing, sales, and service facilities in 34 countries. Kongsberg Maritime is a market leader in systems for positioning, surveying, navigation, and automation. Important markets include countries with significant offshore and shipyard industries. We are determined to provide our customers with innovative and reliable marine electronics that ensure optimal operation at sea.
At KONGSBERG, we believe in tackling challenging problems and delivering extreme performance for extreme conditions. We do that through excellent products and services developed for delivering the greatest benefits to our customers.
KONGSBERG – Protechting People & Planet
An exciting opportunity has arisen as Front-End Analyst, reporting to After Market Support Manager. In this role, you will be responsible for for all front-line communications with customers.
The Front-End Analyst is responsible to be a first line contact with customers. All of them should receive timely and accurate responses. This position requires extensive customer support skills as it requires frequent contacts with customers and internal colleagues across offices. This analyst will work with the spare parts and service support team to accurately meet customer needs.
Key Accountabilities:
• Provide excellent level of support to customers by phone and e-mail.
• Work on the company system (CRM) to follow-up the e-mails and redirect to the correct responsible in any sister-company, if necessary.
• Work on the Trio System, in 24-hour support, to guarantee that all the customers will have the correct direction to solve their problem.
• Check customer web portal when needed to take the PO’s and redirect to the correct team to process.
• Be part of the 24-hour support team, to support the company and customers globally.
Qualifications and Experience:
• Fluency in English written and spoken.
• Experience with Windows based ERP system is a plus.
• Experience with CRM is a plus.
• Technical expertise is a plus.
• High level of customer service skills.
• Bachelor’s degree on administration or related area.
You are able to:
• Committed and reliable.
• Handle all customer requests in a professional and polite way.
• Positive attitude and ability to work well with others.
• Collaborative. Able to work within a team to achieve agreed department goals.
• Attitudes and work reflecting company values.
• Must familiarize with our customers internal purchasing/invoicing systems.
• Flexible
• Need to be structured and organized.
• Self-driven, able to work independently.
KONGSBERG is an equal opportunity employer. With us, you will be offered a competitive salary and benefit packages with good development opportunities in an international environment. We offer an inspiring and safe work-environment and the possibility to work with sustainable and exciting solutions for the future.
Work Location: Niterói Office, RJ
Closing date by March 10th, 2024.
Please note that we are only searching for candidates with Brazilian nationality or holders of a permanent Brazilian working Visa.
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