NTT Limited
Location
Brasil | Brazil
Job description
Want to be a part of our team?
The Cross Technology Service Delivery Field Support Engineer (L2) is responsible for providing a professional second-line remote and/or onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution. The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions. The role is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.Working at NTT
Analista Pleno;
Prestar todo e qualquer tipo de suporte a todos os elementos integrantes da solução adquirida;
Subsidiar a equipe técnica do cliente na abertura de chamados, através da identificação de
imperfeições, vícios, defeitos, incorreções ou excesso de defeitos e diagnóstico de
problemas;
Auxiliar a equipe técnica da Contratada na resolução de problemas, fornecendo
informações do ambiente e suas particularidades assim como ações adotadas e diagnósticos
realizados;
Abrir chamados com o fabricante, caso o problema não seja da alçada de solução da
contratada, interagir, provendo as informações necessárias, até a sua conclusão;
Prestar todo e qualquer tipo de esclarecimento técnico à equipe do cliente, inclusive
documentar e repassar os procedimentos de instalação, atualização, administração e
configuração da solução, quando solicitados;
Manter sempre atualizado e completo o conjunto de procedimentos operacionais entregues
pela Contratada;
Manter sempre atualizado as rotinas de automação para integração da solução com a gestão
de configuração do cliente entregues pela Contratada;
Subsidiar a equipe técnica com dados referentes à solução instalada para que sejam
mantidas atualizadas as bases de dados relativas à solução contratada.
Experiência em ambiente de data center;
Desejável Certificação CCNP DATACENTER;
Experiência com tecnologia Cisco ACI (Application Centric Infrastructure), Switches Nexus em modo ACI com controladora SDN (APIC), Nexus Dashboard (Cisco Nexus Dashboard Insights) e Cisco Multi-Site Orchestrator (MSO) e Multi-Pod, novos modelos de Catalyst Cisco 9200 / 9300;
Conhecimento em outros linhas de equipamentos Cisco;
Inglês técnico – Abertura de chamado e interação com fabricante;
Skills Summary
Critical Thinking, Data Center Technologies, Digital Communications, Logical Thinking, Problem Solving, TroubleshootingWhat will make you a good fit for the role?
Workplace type :
On-site WorkingEqual Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?
Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.
We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.
You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!
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