Head of Product Operations - LATAM Messaging

Location

São Paulo, SP | Brazil

Job description

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.

With presence in more than 50 countries, whether you know us or not, you’ve definitely used our tech. We reach every phone on earth, with over 147 billion conversations every year. 

Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 3,000 employees across 55 different countries. 

We're looking for a leader to head up Product Operations for Messaging in Latin America. As part of this role you will lead the LATAM Routing and Compliance team and work closely with stakeholders from Sales, Operator Sales & Partnerships and Procurement to make sure we support the messaging needs for any Enterprise seeking to communicate with their clients in Latin America. 

As our new Head of Product Operations LATAM Messaging you will:

• Be responsible for Product Operations (Routing and Compliance) for all LATAM countries
• Be Line manager for LATAM SMS Product Operations team
• Set the strategy for connectivity roll out in the region together with Operator S&P and Procurement
• Create and execute on the business plan for the Local Product Operations team
• Work with Sales, GTM and other internal stakeholders to grow the region within messaging
• Define ways of working with other teams in the region (sales, Procurement, Operator S&P, Service Implementation)

Requirements

• Minimum 5 years of experience in product operations or related roles
• Proven experience in managing and leading cross-functional teams
• Excellent communication and interpersonal skills
• Ability to analyze data and extract insights to drive business decisions
• Strong problem-solving and decision-making abilities
• Commercial mindset
• Advanced English (You'll work for a global team, English is required)
• Experience from A2P Wholesale business is a big plus
• Experience working in a fast-paced, global organization is a plus

BIG PLUS!

• Strong knowledge of the messaging industry
• Advanced Spanish

Benefits

Benefits. Sinch is a global company composed of people from different countries and cultures. Our benefits adjust regionally to support employees and help them to thrive in every stage of life. We offer valuable benefits and resources, including health and life insurance, a flexible work environment, retirement savings plans, and more.

Our Hiring Process

In Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. Our Talent Acquisition team, together with hiring managers and the rest of the interviewing team, persistently work towards identifying the candidates that best fit each open job, based on Sinch’ s hiring needs and candidates’ career expectations. We encourage applications from strong candidates with relevant professional backgrounds for this role. Not all applicants will meet all job requirements exactly! Even if you do not meet all job requirements, don't let that stop you from considering Sinch for the next step in your career. We are always open to candidates that could bring new ideas and perspectives to Sinch!

Job tags

Salary