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Location

São Paulo, SP | Brazil

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Job description

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Building lasting relationships is at the heart of our business–and that’s exactly what members of our sales team do best. Use your entrepreneurial mindset and consultative approach to create rewarding opportunities for both our customers and yourself, while being backed by an iconic brand. Whether you’re helping our customers get the most value from our range of innovative products and services, or collaborating internally across teams to deliver new solutions, your work can help us become an essential part of our customers’ lives. Find your place in sales on #TeamAmex.

The mission of the GCG Partner Management team is to drive profitable growth and improve global client experience in non-proprietary countries where bank partners are issuing corporate cards on behalf of American Express.

The Manager Brazil GCG Bank Partner Management will be working in close collaboration with the GMNS organization, who directly lead the bank partnership contracts, and the GCS Global Client Group (GCG). The role is reporting to the Director GCG Client Management / Bank Partnership Management

Responsibilities:

• In close collaboration with the Director GCG Client Management/Bank Partner Management, define the strategy to develop a consistent Corporate Payment value proposition and customer experience for Global Accounts in select Bank Partner countries.
• Responsible for the delivery of country performance through management of Bradesco. Provide training and coaching to Bradesco and share Amex best practices, as required.
• Generate growth and increased GCG client penetration such as new volumes generated (ECV), year on year growth.
• Identify growth opportunities, with a focus on B2B from global accounts and work with GCG and Bank Partners to close those opportunities. This will be a combination of existing customer expansion opportunities and pipeline management.
• Build plans to resolve general servicing issues that our clients may experience in bank partner countries, working in close collaboration with JV/Bank Partners & internal organizations.
• Support with escalations for GCG customers, interfacing with internal teams and bank partners to resolve quickly and with minimal negative customer impact, whilst recognizing nuances of each market environments.
• Executing improvements and new processes as needed to support the contractual and underwriting process between American Express, the JV/Bank Partners and our clients.
• Improve Amex GCG profitability by driving JV/Bank Partners’ contribution to global incentive process, and support collection process.
• Support GMNS business development leads with strategic growth projects which impact GCG customers (launch of new product, platform migration…)
• Act as the subject matter expert to support the global Sales, Implementation and Account Development Teams on all questions related to corporate products, processes, regulatory constraints, coverage etc. in bank partner countries. Liaise with internal teams and Bank Partners for ad hoc questions or requests.

Qualifications

• Ideally thorough knowledge of GCP / GCG value proposition, products and/or JV/Bank Partner Management
• Ability to articulate and translate GCP value proposition into specific, tangible action plans.
• GCP / GCG Account Management and/or strong Sales experience including managing complex client relationships in Fortune 500 segment with strong focus of delivering on the promise.
• Ability to maintain structure and goal achievement in demanding, high-pressure environment and across multiple stakeholders, internal and external.
• Able to prioritize and shift focus quickly to drive results in fast-changing, multi-market environment.
• Ability to influence and navigate matrix organization without direct authority.
• Ability to drive loyalty from providing value added advice & services.
• Ability to drive innovation & change within the clients organization as well as within the Company
• General business knowledge and an awareness of how external factors (Political, Legal, Economic and Technological, Social) will affect client and The Company business.
• Good understanding of the drivers of profitability
• Fluent in Portuguese and English is a must.

Minimum Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job

Primary Location

Schedule

Schedule

Full-time

Job Posting

Job Posting

Feb 29, 2024, 11:54:31 AM - Mar 8, 2024, 2:59:00 AM

At American Express, you'll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Additional Note for US Applicants: American Express does not currently utilize the AI capabilities of its application management platform in making employment decisions.

If you have a disability and would like to request an accommodation in order to apply for a position you may contactus by clicking here . Please indicate if you would prefer a response via email or phone. US applicants may also contact us by usingthe US Toll Free number 1-833-707-1981.

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