Customer Support Engineer

Location

São Paulo, SP | Brazil

Job description

Já pensou em trabalhar em uma empresa líder global em dados, insights, consultoria e que contribui para o sucesso e crescimento das principais organizações do mundo? Então essa é a sua chance!

Quem procuramos: Customer Support Engineer

We are building a dedicated global team to support the TV Meters product line. The TV Meters Customer Support Engineer is a member of the team championing the TV Meters product line. The role is key within Kantar, Media Division, Audience Technology area. The TV Meters product line is considered a critical component for Kantar growth platform.

The role will work closely to the Customer Support Team, AGS Teams, Engineering, Procurement and QC Team.

TV Meters are at the core of Kantar audience measurement strategy. The product line includes the new Peoplemeter 7 (PM7) and, Peoplemeter 5000 technologies. Our Peoplemeters are deployed all over the globe in over 150,000 panel homes. The role is strategic to ensure the successful deployment and technical support of TV Meters.

KEY OUTCOMES

• To use and manage the support platforms for TV Meters such as Service Desk, Confluence and, other tools provided.
• Review and answer support tickets for TV meters.
• Replicate reported issues reported by clients.
• Testing PM7 and associated products.
• Software Testing.
• Provide day-to-day clients technical support and expertise for TV Meters product line.
• Support technology tests, pilots and live deployments as team player or, by coordinating the project as decided by the TV Meters Support Manager.
• Maintain TV Meters documentation in Confluence for internal and external clients.
• Maintain training materials for TV Meters area.
• Preparation of field engineers and local support teams.
• Analysing Meter Data and Meter logs to troubleshoot queries and issues.
• Great attention to details.
• Working collaboratively as a team.

CAPABILITIES

• Knowledge of MS Office skill is essential.
• Ability to work in a matrix organisation and exposure to international environments.
• Ability to support and train 1st line local teams, to support 2nd line activities and, to refer to 3rd line development teams.
• Capable of interfacing with other Support teams, Product teams, Engineering and Development teams.
• Ability to own and run autonomously project related activities. To manage trials and the implementation of new TV Meters products from a technical perspective.
• To work closely with TV Meters Customer Support Manager to understand how and where to prioritise the workload.
• Software testing skills and product testing skills are essential.
• Ability to analyse logs and meter data are essential.
• Ability to be flexible and adapt to a fast-growing environment.
• A proactive attitude is essential.
• Ability to prioritise workload and ensure allocated tasks get completed within tight deadlines.
• Ability to work in a busy environment.
• Working with both new and legacy technologies.
• Managing binary files (Hexadecimal) (desirable).
• Experience in scripting language would be considered an advantage.

YOUR PROFILE

• Fluent in English.
• Computing Degree or equivalente.
• Previous experience in technical support in a fast-paced environment and in using a service desk tool and ticketing system in a busy environment.
• Experience in software development or application testing would be beneficial.
• Excellent communication and interpersonal skills, with the ability to clearly explain complex technical information in simple terms.
• After integration period, ability to work both independently on complex issue investigations, as well as part of a team.

Informações Adicionais

O que oferecemos?

Além de um clima descontraído e total open space, compartilhamos de alguns outros benefícios que trazem qualidade de vida e muita felicidade:

• Vale Refeição e Alimentação
• Horário Flexível
• Modelo de trabalho hibrido
• Assistência Médica e Odontológica
• Convênio Farmácia
• Participação nos Lucros e Resultados
• Previdência Privada
• Licença Maternidade com duração de 6 meses
• Licença Paternidade estendida com duração de 20 dias
• Licença Maternidade/Paternidade para casais homoafetivos
• Convênio com empresas parceiras
• Programa de Qualidade de vida: Convênio com academias, ginastica laboral com profissional de educação física toda semana, palestras sobre temas relevantes, vacinação contra a gripe; Programa Global de Assistência ao colaborador e seus familiares (assistência jurídica, psicológica ou financeira) e muito mais
• Programa de Mobilidade Interna: a Kantar valoriza seus talentos internos e por isso as vagas disponíveis são divulgadas internamente possibilitando ao colaborador mudar de área ou divisão diferente da que atua

Se o seu perfil corresponde aos nossos valores e objetivos, deixe seu currículo conosco e não perca a chance de fazer parte de nossa equipe. Esperamos por você!

Na Kantar IBOPE Media, a diversidade faz parte do negócio, gerando inovação e resultados. Não fazemos distinção de raça, religião, nacionalidade, gênero, identidade de gênero, orientação sexual, idade, deficiência, gravidez, estado civil ou qualquer outra forma de discriminação.

Job tags

Salary