Genesys
Location
Brasil | Brazil
Job description
Sr. Technical Support Engineer page is loaded
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Job Description
Job Title: Sr. Technical Support Engineer
Department & Team: Product Support / Telephony team
Reports to: Kris Red Donasco
Location: Brazil
Summary:
About the Position:
As a Senior Technical Support Engineer, you will be responsible for all customer issues via telephone, e-mail, chats, and cases in our CRM to ensure courteous, timely and effective resolution of end user issues. Your main objective is to ensure proper operation of the Genesys Cloud org in order for Customers to accomplish business tasks. This includes actively resolving customer requests within established SLTs. Problem resolution may involve the use of diagnostic tools and collaboration with other engineers, as well as require proper escalation to next level support team. You won’t be in this alone. We are a team that helps each other and likes to have fun too.
Responsibilities:
Requirements:
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit .
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.
This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
If you are interested in applying at Genesys but don't see an open role you'd like to apply for, click Get Started. You can enter your name and email address and attach your resume or CV.
If a Genesys employee referred you, please use the link they sent you to apply.
Every year, Genesys orchestrates more than 70 billion remarkable
customer experiences for organizations in more than 100 countries. Through
the power of our cloud, digital and AI technologies, organizations can
realize Experience as a Service℠, our vision for empathetic customer
experiences at scale. With Genesys, organizations have the power to deliver
proactive, predictive, and hyper personalized experiences to deepen their
customer connection across every marketing, sales, and service moment on any
channel, while also improving employee productivity and engagement. By
transforming back-office technology to a modern revenue velocity engine
Genesys enables true intimacy at scale to foster customer trust and loyalty.
Visit
Genesys is an equal
opportunity employer committed to diversity in the workplace. We evaluate
qualified applicants without regard to race, color, age, religion, sex,
sexual orientation, gender identity or expression, marital status, domestic
partner status, national origin, genetics, disability, military and veteran
status, and other protected
characteristics.
Please note that
recruiters will never ask for sensitive personal or financial information
during the application phase.
Job tags
Salary
