DELIVERY & SUPPORT SPECIALIST
Location
Limeira, SP | Brazil
Job description
ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility.
ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers comprehensive product and software solutions for established vehicle manufacturers and newly emerging transport and mobility service providers. ZF electrifies a wide range of vehicle types. With its products, the company contributes to reducing emissions, protecting the climate and enhancing safe mobility.
DELIVERY & SUPPORT SPECIALIST
Country/Region: BR
Location:
Limeira, São Paulo, BR, 13486-915
About the team: We are looking for a Delivery & Support Specialist in Limeira, Brazil. This role will prioritize and define customer escalations and interact with Global Service Desk or other teams for resolution, improvements, and knowledge transfer.
What you can look forward as a Delivery & Support Specialist:
- Manage variety of workplace devices (desktop, laptop, tablets, phones, ..) and department devices, e.g. printers, media technique, etc.
- Manage, Operate, administer, and support onsite IT infrastructure incl. support of servers, storage, local network, phone systems, client hardware, IMACD services adhering to global ZF service management processes as well security management requirements.
- Deliver and support Corporate/Regional and Country Infrastructure Services at company’s locations in the respected area, including the expansion of video conferencing usage within the region.
- Implement global changes/rollouts/initiatives, governance, and ensure technology standards / global processes including the coordination of regulatory requests.
- Ensure an efficient global support and delivery process by strengthening the user centric approach for Service Desk and Field Services
- Assign and manage regional resources for support of IT projects and transitions as well communicate/coordinate project between BRM/ Business and IT teams.
- Manage the entire lifecycle of a workplace, as well as asset & configuration management and procurement. Coordinate professionally external suppliers for the mass market and in implementation areas.
- Prioritize and define customer escalations and interact with Global Service Desk or other teams for resolution, improvements, and knowledge transfer.
Your profile as a Delivery & Support Specialist
- Expertise in technologies and workplace.
- Vendor and SLA management.
- Bachelor's degree in computer science, business administration, or engineering is required.
- Solid base on IT Infrastructure, including Networking and Servers management.
- A demonstrated ability for managing large/ complex projects preferred.
- Critical thinking, communication, and research skills.
- Minimum 8 years professional experience preferred.
- English speaking and writing skills.
Be part of our ZF team as DELIVERY & SUPPORT SPECIALIST and apply now!
Contact
What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?
At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.
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