iTRecruiter
Location
Alemanha | Brazil
Job description
HELPDESK SUPPORT - JUNIOR
Portuguese company hires for onsite work
Only registrations will be accepted from those who already live in Portugal or are on their way.
ONLY CVS IN ENGLISH WILL BE ACCEPTED
PORTUGUESE (C1/C2) AND FLUENT ENGLISH (B2+)
Contract: 3 months (which can then be extended or not – depending on the group’s decision);
• Minimum experience: 1 / 2 years;
1. Basic description of the role: Provides technical support to users for troubleshooting issues and answering questions. Onsite Hand/Eyes support contact for Group IT. As Group IT is a global organization, many of these contacts are spoken and written in English.
2. Job Description:
o 1st and 2nd level Helpdesk for users (Group IT supported hardware, software, applications & tools).
o Onsite (Hand/Eyes) and remote support contact for Service Desk and other Group IT teams.
o Office equipment checks, support and maintenance (printers, projectors, meeting room screens, video conferencing systems etc.).
o Service NOW (ITSM) call registration or other ticket registration system.
o H/W break-fix and maintenance.
o Paperwork for asset & finance management.
o PC preparations (W’11 incl. MS Office build, configuration) and startup training (provisioning) to new users.
o PC and PC supply provisioning.
o Willing to work in shifts during regular office opening hours.
o Willing to work outside office opening hours on occasion.
o Willing to travel to other office locations (if available).
o Apple Mac OS knowledge is a plus.
3. Hard skills:
Problem-Solving, LAN Basic Knowledge, Help Desk Experience (experience of at least 6 months is a plus), Verbal Communication, Operating Systems, Phone Skills, Customer Service, Quality Focus, PC Proficiency, Software Maintenance, Outstanding organizational and time-management skills, Good knowledge of internet security and data privacy principles. Average knowledge of English and local language (spoken and written).
4. Soft skills: The ideal candidate has a Proactive/Service/Result oriented mindset, needs to be a team player and has strong analytical skills.
5. Hiring site: Gaia
CG - A.Mesquita
Job tags
Salary
