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Location

São Paulo, SP | Brazil

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Job description

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Department & Team: LATAM Finance

Reports to: LATAM Finance Director

Summary:

LATAM Payroll Specialist will work in a multi-cultural environment, where we have several HR and Payroll service providers, so this person must be open to changing environment as well as embracing the challenges that arise in a fast-moving environment. This opportunity covers five countries in LATAM. This role is key to ensuring our payrolls are submitted, reviewed, paid in a timely manner and are recorded and reconciled accurately. The Payroll specialist will manage the end-to-end payroll activities and provide efficient and accurate accounting support within the finance department. It involves a high level of organization due to the various elements involved and will give the opportunity to challenge themselves and be responsible for entire end to end payroll processes across the LATAM region, including developing a very good understanding payroll financial accounting.

Key Responsibilities:

The LATAM Payroll Specialist will work in the Finance department and collaborate with HR and will have all employees as their internal customers. The primary responsibilities for this role include (but are not limited to):

• End to end processing of payrolls for 5 countries in Latam - each with their own complexities - working with ADP, Vaps, Surlatina, RHPay as the payroll providers.
• Key resource in the implementation of new global payroll model (new provider), being the focal during and after the transition
• Ensure payrolls are processed accurately, timely and in accordance with local country requirements.
• Performs high level payment reviews such as Equity stock transactions, severance pays, bonus pays and any additional complex calculations for corrected pays during processing.
• Complete all month end payroll activities – preparing journals, accruals and balance sheet reconciliations.
• Ensure that monthly, quarterly and yearly local tax payments and compliance requirements are met.
• Maintain sufficient controls in place and implemented to capture changes month on month and ensure that any differences are reconciled and explained.
• Create and maintain control documentation, process flows and procedures to ensure compliance with Sarbanes-Oxley
• Liaise between the human resources and finance department to maintain accurate employee payroll information.
• Ensure a consistent focus and involvement in driving efficiencies and process improvements.
• Work with other members of Finance and HR teams to ensure salary and tax payments are made on time.
• Administrative tasks – e.g., Payslips, year-end tax certificates and close monitoring of payroll mailboxes and action of items requiring attention.
• At least 3 - 5 years’ payroll working experience, ideally in a similar role with LATAM exposure
• Effective communication in Portuguese, English and Spanish
• Knowledge and application of payroll principles, concepts and industry practices and standards in the Latin America countries (Argentina, Brazil, Chile, Colombia and Mexico)
• Understanding of and following procedures and HR practices
• Must be able to work to strict deadlines
• To be able to understand the importance of escalating issues that sit beyond the scope of the role
• Previous experience of ADP
• Additional years of payroll experience
• Accounting experience

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit .

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.

This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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Employee Referral

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit .

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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