Rimini Street, Inc
Location
Brasil | Brazil
Job description
Sr. Associate Engineer, SAP PM page is loaded
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,300 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook, and LinkedIn. (IR-RMNI).
We are actively seeking a Sr. Associate Engineer SAP PM (2-3 years of experience) . This is a remote position and can be based anywhere in Brazil.
Position Summary
This role of Sr. Associate Engineer SAP PM (2-3 years of experience) is to provide remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple SAP global clients who use both 4.x, ECC environments & latest environments. Role demands proficient communication skills to do requirement gathering, replicating production issues, stakeholder (internal / external) understanding, adhering to time tracking, adhering to SLAs, and ensuring utilization as per expectations.
Essential Duties and Responsibilities:
Level 3 Support across - Incident Management, Problem Management, Service Requests, Enhancements, and small projects working on tickets
Incident Management:
Analyzing bugs, defects in the production environment within SLA timelines
Replicating issues by coordinating with technical developers and other modules consultant based on issue nature
Coordinate with business users for testing bug fixing, testing the message and flows
Workaround for high priority tickets
Root cause analysis and documentations based on requirement to ensure continuous improvement
Service Request Management:
How to document on existing configurations
Master data changes / config changes
Enhancements / Projects:
Estimate Enhancements the integration projects through various phases from gathering business requirements/Developing/Testing and deployment
Gathering and analyzing business/functional requirements and translating them into design specifications
Working experience on complex customization of programs, t-codes & reports
Writing unit test scripts and conducting unit and integration tests for the customizations
Support UAT tests and participate in Cut-Over activities alongside post production changes and hyper care
Support the assessment of change requests (corrections, enhancements), proposing and developing solutions
Taking business transition from incumbent vendors / client IT during new client engagement onboarding phase
Attending knowledge sharing sessions & Documentations
Participating in Job shadow, Reverse Job Shadow phases
Monitoring Alerts if any on client environment via Rimini Street based tools and or client based tools and addressing them on time
Ensure compliance with the client's IT processes & internal time tracking
Working on client support timelines based on geography
Performance tuning of existing process to contribute on Continuous Improvement
Additional Duties and Responsibilities
Other job related duties and responsibilities may be assigned from time to time based on progression and nature of opportunities
Experience
2-3 years of experience with SAP PM module
Skills
Trouble-shooting skills and tenacity in problem solving
Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
Knowledge of key application functionality, tables and relationships
Excellent interpersonal, presentation and communication skills – verbal & written
Attention to detail and the ability to learn quickly
Focus on Client satisfaction
Demonstrated ability to work independently and as part of a team
Ability to work calmly and professionally in high pressure situations
Ability to work from office & ability to work remotely from a home based office in a virtual environment
Preferred Qualifications
ITIL v3 or ITIL v4 knowledge of working in Support Environment
Working experience in Global Teams from different geographies & Supporting client time zone
Working on-call & in shifts depending on nature of engagement
Ticketing tool - Service Now or related tools experience
Understanding of Traditional Project Management & Agile Project Management
Education
Bachelor’s degree in computer science, Information Technology, or a related field.
Language
Fluency in both English & Portuguese is required.
Location
Brazil, remote
Why Rimini Street?
We are looking for talented, passionate people to help us build our future at Rimini Street . We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.
Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:
Company
We dream big and innovate boldly.
Colleagues
We work with extraordinary people who create a culture of mutual respect and collaboration.
Clients
We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
Community
We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.
Accelerating Company Growth
Nasdaq-listed under ticker symbol RMNI since October 2017
Over 5,300 signed clients, including over 180 of the Fortune 500 and Global 100 companies
Over 2,000 team members in 23 countries
US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: .
Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.
To learn more about how Rimini Street is redefining the enterprise software support industry, visit .
Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.
In 2005, we disrupted the industry by pioneering extraordinary enterprise software support powered by extraordinary people. Our work is challenging and meaningful, allowing everyone at Rimini Street to start and end each day with a sense of achievement and purpose.
We are looking for talented, passionate people to help us build our future at Rimini Street.
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