Location
Brasil | Brazil
Job description
Build Your Career at Informatica
We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of life for people and businesses everywhere.
Customer Success Manager
We're looking for aCustomer Success Managerto join our team in Brazil
You will report to our Senior Manager for Customer Success.
Technology You'll Use
Serves as the primary post-sale point of contact for customers. Uses in-depth knowledge of customer industry and/or business processes, deep knowledge of the products being sold, and technical expertise to drive and increase the adoption and utilization of company products.
Your Role Responsibilities? Here's What You'll Do
- Develop a trusted advisor relationship with customer executive sponsors such that all activities are closely aligned with the customer's business case and business strategy, allowing the full potential of the company's solutions to be realized.
- Track, report, and benchmark all milestones related to implementation and post-implementation adoption activities such that the overall success of the customer's initiative can be closely monitored including visibility to the executive sponsors.
- Actively promote all current products the customer is engaged with while also taking the opportunity to highlight other opportunities.
- Demonstrates product features beyond central functionality to help the customer achieve specific business results and maximum value from the product(s).
- May recommend specific solutions to achieve the customer’s desired result.
- Design metrics and measures in order to measure ROI on the company's products by the customer.
- Proactively assess customer requirements, and level of adoption of the products, and assess the risk in renewal.
- Responsible for identifying opportunities for additional revenue from assigned customers, including upselling and cross-selling of related products and driving renewal and retention results.
- Ensures best practices are adopted for product use.
- Handle escalations and coordinate across functional areas of the company, including Marketing, Sales, Professional Services, R&D, Finance, Enablement, and/or Technical/Product Support.
- Craft and share customer success reports with the sponsors and technical team handling the project on the customer side to support relationships and business cases for continued focus.
- Customer visits to understand the environment, business needs, and culture may be required.
- Timely documentation within CRM / Marketing software of customer contact and activity data is required for this role (e.g. names, titles, contact information, opportunity value, product information, sales stages, probability, business pain, firm-future commitments, etc.).
What We'd Like to See
- Developing professional expertise, and applying company policies and procedures to resolve a variety of issues.
- Leverages industry knowledge and understanding of a customer’s decision-making process, goals, strategies, and business objectives.
- Effective presentation, customer service, financial/business acumen, and negotiation skills.
- Deep understanding of the business and technical contexts of key accounts.
- Enthusiastic self-starter and ability to lead and compel others to get on board.
- Ability to build consultative effectiveness and establish trust with internal and external customers.
- Developing knowledge of hybrid deployment of software solutions, Data Warehousing, Database, and/or Business Intelligence software concepts and products.
- Progressing background working within a customer-facing environment and driving initiatives to improve customer satisfaction and utilization.
- Ability to build and leverage relationships with customers at various levels, from end-users to executives.
Role Essentials
- BA/BSor equivalent educational background is preferred.
- Minimum 3+ years of relevant professional experience.
Perks & Benefits
- Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance, and 401k plan or international pension/retirement plans
- Flexible time-off policy and hybrid working practices
- Tuition reimbursement program to support your personal growth
- Equity opportunities and an employee stock purchase program (ESPP)
- Comprehensive Mental Health and Employee Assistance Program (EAP) benefit
We're guided by our DATA values and passionate about building and delivering solutions that accelerate data innovations. We do that by creating an inclusive culture that celebrates and supports diversity. So, if your experience aligns but doesn’t exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with innovative ideas and a thriving culture.
Informatica (NYSE: INFA), an Enterprise Cloud Data Management leader, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in over 100 countries and 85 of the Fortune 100 rely on Informatica. . Connect with LinkedIn , Twitter , and Facebook . Informatica. Where data and AI come to life.
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