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Location

Natal, RN | Brazil

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Job description

Vacancy : Key Account Manager

Overall purpose of the job: The main objective of the Key Account Manager is achieve designated sales targets through sales to both B2B and SME customers and support key accounts as required.

Duties & Responsibilities:

• Source and acquire new business in B2B and SME through an ongoing prospecting plan

• Generate business in the assigned accounts as well as attain new accounts for the business in line with Targets as set from time to time

• Ensure client’s needs and expectations are met by the business

• Maintain knowledge and awareness of competing products/services, discount and pricing structures, and overall strengths and weaknesses in order to determine how best to service and motivate accounts to stay with the business and create new customer relationships

• Ensure profitable sales volume and strategic objective targets are met

• Assess, clarify, and validate the consumers’ needs on an ongoing basis, maintaining high customer satisfaction ratings that are up to the business’s standards

• Work closely with the customer support and resource management departments in an effort to meet customer performance objectives as well as the customers’ expectations through complimentary cross-functional efforts

• Regular follow up of orders

• Assist with timely collections of outstanding invoices

• Developing Budgets

• Managing any issues that may arise with both internal and external customers

• Help develop initiatives to increase customer satisfaction and retention

• Assist the Company’s management with company-wide strategic planning

• Ensure works are executed as per company policies and procedure

• Prepares detailed proposals/quotes dependent on each consumer’s requirements

Minimum qualifications and experience:

• Matric / Grade 12

• Relevant qualification/degree advantageous

• Minimum 3 years experience

• Excellent verbal and written communication skills

• Computer Literate (MS Office, Excel, PowerPoint)

• Great Interpersonal Skills

• Prior experience in Telematics advantageous

Attributes:

• Action orientated

• Time Management

• Planning and Organizing

• Attention to detail

• Problem Solving

• Analytical

• Be comfortable with working in a fast paced and pressurised environment

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Job tags

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Salary