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Location

Brasil | Brazil

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Job description

For priority consideration, please apply via:

The B2C Customer Service Executive processes student enrollment applications from overseas; maintains our student database; generates invoices and monitors invoice accuracy; establishes regular communication with and provides high-quality customer service to students and field staff; and completes special projects and requests as needed.

Key Job Responsibilities

• Handle enrolments (bookings) to KLG schools in the US, Canada, United Kingdom, Ireland, Germany, France and Switzerland)

• Support the B2C and B2B Sales Team based in Brazil to achieve sales target for the market

• Maintain student database and student arrival pipeline

• Provide prompt advice and support to student inquiries mainly related to visa, payment and arrival to our schools.

• Develop excellent relationships with students

• Build strong relationships with colleagues in all schools across different destinations and developing a high level of familiarity with each school's staff and facilities

• Provide efficient, friendly and proactive customer service to students and school personnel.

• Continually look for ways to improve service, response times and quality of information

• Take responsibility for own administrative tasks, i.e. filing, running reports, collecting payments etc.

• Understand/update/brief the Customer Service Team Manager when necessary on status of students, including arrival, credit control and finance issues

• Other duties as assigned

Minimum Qualifications

• Bachelor's Degree or equivalent

• Strong written and verbal communication skills

• Exceptional organizational skills and the ability to solve problems and meet deadlines

• Commitment to excellence in customer service

• Data entry skills with keen attention to detail

• Ability to work independently and as a team

• Fluent in Portuguese and English

• 1-2 years of experience in customer service

Physical Requirements

• Sitting

• Standing

• Walking

• Climbing

• Lifting up to 50+ pounds

• Pulling

• Pushing

• Carrying

• Grasping

• Reaching

• Bending

• Visual Acuity - Color Determination

• Speaking

• Listening

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Job tags

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Salary