Technical Solution Engineer (Full Remote)
Location
Brasil | Brazil
Job description
GO IT Concept is a Portuguese technological start-up based in the interior of Portugal, in the beautifulcity of Seia, Serra da Estrela. We have offices in Portugal and Brazil, to help our clients put tech talented teams at the heart of their business. Our goal is to disrupt things not just on the business front, but also building cultures that are affirming and inclusive. Building a diverse and inclusive organisation is a complex process requiring multiple elements to come together. This iswhy we need you to come on board and be part ofthis amazing journey.
GO IT Concept is more than technology, is about work-life integration , is about helping the interior to grow and thrive, promoting local development with respect to traditions and way of living . This is an intangible journey too.
We are looking for Technical Solution Engineer:
Role Description Skills:
Job Responsibilities:
• Work with the commercial teams, client success team, and solution end user to support and improve the troubleshooting process.
• Review Incident tickets as well as Service request tickets, investigate and collect missing information, and assign to the right teams with the pre-investigation information.
• Use your expertise to improve the troubleshooting process and provide a high-class end-user experience for internal and external users.
• Provide solutions to improve processes and identify gaps and Provide insights reports and analysis accordingly.
• Support with user onboarding and generic troubleshooting of such.
• Update and maintain runbooks/documentation.
• Support with basic automation (in Python) within the TSE scope.
Requirements: • 2-3 years of work experience in a technical support position (AdTech experience preferred).
• Strong Problem-solving skills.
• Strong communication skills to collaborate with Engineers AND end users.
• Basic knowledge of service-now and Jira flows and ticket handling.
• Ability to diagnose and troubleshoot basic technical issues.
• Some experience in meta ad platform (Facebook Business Manager) and/or Google Ad Manager (GAM) platform is a plus.
• Python skills are an advantage.
What we need • Bachelor's or master's degree in computer science, data science, artificial intelligence, or a related field.
• Proven experience working as an AI Engineer, machine learning engineer, or similar role.
• Solid understanding of LLMs, machine learning and deep learning techniques, algorithms, and frameworks (e.g., TensorFlow, PyTorch, Keras, LangChain).
• Proficiency in programming languages such as Python and Java, and experience with relevant libraries and tools for data manipulation, analysis, and visualization (e.g., NumPy, pandas, Matplotlib).
• Experience with big data processing and distributed computing frameworks (e.g., Hadoop, Spark) is a plus.
• Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) and their AI services.
• Strong problem-solving skills and ability to translate business requirements into technical solutions.
• Excellent communication and teamwork abilities, with the capacity to collaborate effectively with crossfunctional teams. • Strong attention to detail.
• A self-driven and proactive attitude, with a passion for learning and staying updated on emerging technologies and industry trends.
• Provide technical guidance and support to junior AI engineers, fostering knowledge sharing and continuous learning within the team.
Whatyou can expect fromGO IT Culture:
- We promote cultures that are affirming and inclusive – recruiting the best tech talented engineers around the world;
- We promote cooperation and collaboration enhanced by trust , respect and diversity;
- We are intellectually curious – we love to learn, so that´s why we invest in learning and development ;
- We are made of entrepreneurs : a moment where any employee can question, suggest or share any topic live with our co-founder & Managing Director;
- We promote communication channels where everybody knows every colleague and knows who is who;
- We give real time feedback , to improve your journey, and feedforward – your future skills preparing our employees for the future possibilities in the organization;
- We take mental health very seriously . Too much to handle? Need re-energize? Open talks directly to our Managing Director to support you and advise you to take some time-off and re-load your energy. Our Managing Director is a highly promoter of discussing openly mental health issues and totally support;
- We celebrate every moment of our journey and we are always grateful for who we are;
- We practice consciousness leadership – inspiring leadership such as: coaching and mentoring sessions by our own Managing Director to promote a great place to work and share it with the world, so all our employees can be proud of;
- We have a referral program that financially recognizes our employees for helping the company growth;
- We’ve created a new concept for leadership and management – once a year we have a moment where information about the company's performance is shared, crystal clear and where we discuss short-term prospects for the future;
- We believe great companies are made of ideas that can help to innovate, the company and our client’s business – we promote a monthly moment to gather ideas and transform them into business opportunities;
- We hold informal meetings to promote knowledge sharing moments between our employees and the technological community.
- We love some good socializing moments and we hold as many as we can, from monthly themed meetings to family events, we never say no to a good party.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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