Location Scheduling Specialist

Location

São Paulo (estado) | Brazil

Job description

FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000- size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.

The main responsibility is to maximize location based field consultants (FE, JC and potentially other field services) time with our clients while developing trusting relationships with assigned field staff and operations Management. The incumbent will manage the timeliness of the assigned orders and coordinate the production schedule for all assigned field staff.

Provides exceptional internal and external customer service while establishing the most efficient schedule for assigned field staff. This includes organizing and populating schedules for internal customers through defined methods and coordination with external customers in addition to developing visit agendas. Takes complete ownership of the scheduling and agenda process.

Interacts with clients and brokers daily and will follow best practices to meet Service Level Objectives to provide high levels of client satisfaction. In many cases, they are the first contact that local site managers (clients & prospects) have with the FM Global Group. Incumbents require strong customer service skills.

Operates as a vital member of the scheduling services team focused on customer experience, schedule efficiency and logistics to support assigned field service personnel. Routinely coordinates with work assignment, ESD management and field service management. Continually reviews processes for opportunity to leverage technology for efficiency gains which lead to enhanced client experience. Their efforts directly contribute to the execution of the operations' objectives.

Under extensive training and mentoring will organize and schedule assigned field engineering or jurisdictional visits by overseeing workload and calendars; communicates with FM Global clients and coordinates visit times; prepares and distributes visit agendas; works with work assignment team and Client Service Teams to resolve problems with visiting a client's site.  Establishes working partnerships with external clients and internal clients.

• Bachelor’s degree preferred.
• At least 2 years of experience in customer service and work scheduling or administrative experience supporting a work group and or a manager .
• Proficiency in Microsoft Office applications, particularly Excel and Outlook, and the ability to learn new systems.
• Strong communication skills, both oral and written, and Minimum Advanced level English Skills. Spanish is a plus
• Team player with the ability to work independently, manage time effectively, and adapt to change.
• Problem-solving abilities with a focus on planning, organizing, and prioritizing work.
• Detail-oriented, self-motivated, and customer service oriented with solid math aptitude and analytical skills.
• Ability to multitask and work well under pressure.

Job tags

Salary