Operations Analyst

Location

Buenos Aires | Argentina

Job description

We are seeking a highly skilled Operations Analyst - IBM Sterling B2B Integrator to join our team at one of the Top Ten US Insurance Carriers. As an Operations Analyst in the Integration team, you will play a critical role in ensuring the efficient and effective operation of the company's Sterling B2B Integrator platform. You will be responsible for monitoring and maintaining the platform, resolving incidents, executing system upgrades, and providing support to internal stakeholders.
Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.
Capgemini is seeking a highly motivated and detail-oriented Operations Analyst. Location: Argentina, Brazil, Colombia, or Mexico. Key Responsibilities: Monitor the Sterling B2B Integrator platform, ensuring system availability and performance. Identify and resolve incidents and errors related to the platform, ensuring minimal disruption to business operations. Perform system maintenance activities, including system upgrades and patches. Collaborate with internal stakeholders to understand their requirements and provide timely support and solutions. Configure and troubleshoot Sterling B2B Integrator maps and workflows. Develop and maintain technical documentation for the platform. Participate in system testing and quality assurance activities. Stay updated with industry best practices and trends in B2B integration. Minimum Requirements: Bachelor's degree in Computer Science, Information Systems, or a related field. 2+ years of experience in supporting and maintaining Sterling B2B Integrator. Proficiency in Sterling B2B Integrator administration and configuration. Strong troubleshooting and problem-solving skills. Excellent communication and collaboration skills. Ability to work independently and in a team-oriented environment. Experience with EDI and XML standards. Join our team and contribute to the success of one of the Top Ten US Insurance Carriers through your expertise in Sterling B2B Integrator operations!
Requirements The ideal candidate for the Operations Analyst - Sterling B2B Integrator role should possess a strong background in supporting and maintaining Sterling B2B Integrator. They should have hands-on experience in administration, configuration, and troubleshooting of the platform. Strong problem-solving skills and the ability to collaborate effectively with internal stakeholders are essential. Proficiency in EDI and XML standards is desired.
Minimum Requirements: Bachelor's degree in Computer Science, Information Systems, or a related field. 2+ years of experience in supporting and maintaining Sterling B2B Integrator. Proficiency in Sterling B2B Integrator administration and configuration. Strong troubleshooting and problem-solving skills. Excellent communication and collaboration skills. Ability to work independently and in a team-oriented environment. Experience with EDI and XML standards. Benefits This position comes with competitive compensation and benefits package:
Competitive salary and performance-based bonuses Comprehensive benefits package Career development and training opportunities Flexible work arrangements (remote and/or office-based) Dynamic and inclusive work culture within a globally reknowned group Private Health Insurance Pension Plan Paid Time Off Training & Development Performance Bonus About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.

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Salary