Location
Andover, MA | United States
Job description
Adecco Medical & Science is hiring a contract Onsite Service Engineer for our Medical Instrumentation partner in Andover, MA.
Job Posting Title:
Onsite Service Engineer
Job Profile:
Engineer II, Field Service
Job Description:
The anticipated wage for this position is between $38 and $40. Hourly wage may depend upon experience, education, geographic location, and other factors.
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria
How will you make an impact?
By providing integrated solutions, instrument, and enterprise services to our customers. As a Onsite Field Service Engineer you will be responsible for managing all aspects of field service support and customer relationship management. The successful candidate will provide complete services on benchtop laboratory instrumentation systems, including installation, repairs, preventative maintenance, and instrument qualifications. Our ideal candidate will be customer oriented, an advocate in customer laboratories, and be eager to drive growth.
What will you do?
• Perform on-site installation, repair, maintenance, qualification, and validation of CAT I designation (Centrifuge, freezer, incubator, cell counters, plate washers, bio-reators etc.).
• Must be client-focused, working in conjunction with other ULS teams and Sales.
• Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks.
• Reviews reports and documentation from customers, and inspects malfunctioning product to determine nature and scope of problem.
• Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
• Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
• Analyzes Chemistry and instrument reports in the process of diagnosing technical or application problems.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
• Other duties may be assigned.
How will you get here?
Education Bachelors Degree in Chemistry, Sciences or related field preferred
Experience.
• 5+ years hands-on experience as a Service Engineer is preferred, particularly working with analytical instrumentation or 3+ years relevant industry experience.
• Hands-on experience with benchtop laboratory instrumentation systems preferred
Knowledge, Skills, Abilities.
• Effective communication skills and establishing good customer rapport are essential
• Ability to prioritize service requests and produce clear and concise documentation
• Must be available to travel overnight up to 10% within the territory or other areas as required.
• Ability to safely lift 50 lbs with assistance on occasion.
• Ability to safely lift and carry 25-30 lbs continuously throughout the day.
• Ability to bend, squat, stretch, and reach on a daily basis in a service function.
• Ability to travel overnight at a minimum of 10%, after initial training period
• Maintain a valid drivers license and safe driving record.
• Regular and Reliable Attendance
Comments Monday - Friday 9:00am - 5:00pm EST
Pay Details: $38.00 to $40.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
Job tags
Salary
$38 - $40 per hour
