Location
Nagpur | India
Job description
Job Description (Posting).
PROCESSES 2390 IT PROCESS ENGINEERING 4181 INCIDENT MANAGEMENT
(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Qualification
B-Tech, M.TECH
Skill (Primary)
CFS-Processes-IT Process Engineering
Job tags
Salary
