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Location

Alcobendas, Comunidad de Madrid | Spain

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Job description

Requisitos mínimos

• Advance level of Czech (High level oral and written)
• Good level of Spanish or English
• IT background or IT interest
• Knowledge of MS Windows, Internet Explorer (and other browers) and good skills installing computers and basic peripherals (scanner, printer, ...)
• Work experience as a Helpdesk Technician would be a plus
• Strong customer service orientation
• Excellent communications skills (both oral and written)
• Strong analytic, multi-tasking and team work skills
• Flexibility regarding work schedule
• Good team working skills

Descripción We're recruiting a Czech speaking Helpdesk Technician, based in Alcobendas, Madrid, for our European Team. Among other tasks, you will be focused on giving the 1st level of technical support to our European Agents. With presence in more than 160 countries, and more than 490,000 locations worldwide, we're committed to helping millions of people send money home to their loved ones around the world, knowing that our customers deserve much more than just a fair price: they deserve empathy, hope, and ultimately respect. Join us in our mission to open ways for a better everyday life. Responsibilities:

• First level Helpdesk support: phone / email / remote desktop connection.
• Attend inbound and outbound calls to update RIA Agent´s Systems due to the end of Internet Explorer and support from Microsoft.
• Perform Installation of the RIA Sysem and all requirements needed by the web system to operate, plus all peripherals as printer, scanner, usb keys, signature pads, etc....
• Diagnose and resolve technical software issues presented by the agents to guarantee the operability of the Web System
• Escalate the technical issues to other levels when facing issues with the RDM installed.

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Job tags

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Salary