CRM System Lead

Location

Sant Cugat del Vallès, Barcelona | Spain

Job description

Omega CRM Consulting is looking for a CRM System Lead that would like to collaborate with one of the top 15 global pharmaceutical companies. DescriptionWork in the BI IT CRM team with main responsibility of working as a business analyst for the LATAM region. Perform other duties as assigned ranging from Development, Project Management and Support. Consulting and Analysis : Meet regularly with defined clients and stakeholders to understand and analyze their processes and needs. Determine requirements to present possible solutions or improvements. Project / Solution Activities : Support goals by participating on project teams. Deliver on assigned tasks and action items. Technical Focus : Serve as an expert on existing applications / systems and underlying architecture. Employ comprehensive knowledge to influence technology decisions. Identify IT or Pharma industry processes or technologies that could provide BI with a competitive advantage. Documentation : Determine documentation requirements and produce documentation as required in support of baseline and project activitiesCorporate Business Team Interactions (Medical, KAM) : Work with the corporate business teams to help define and implement global strategic changesRequirementsStrong organizational skillsBusiness analyst skills to assess change requests and to work with the corporate business teamsStrong global relationships and communication skills with vendors and IT / Business colleaguesITIL knowledge especially Incident, Problem Configuration and Change management processesVeeva CRM or Salesforce.com experienceDatabase experience working with SQL and procedures (Oracle, MS SQL Server, PostgreSQL). Understanding of CRM end to end interfaces and integration processes- Understanding of CRM architectureEnglish Language : Fluent Read / Write and Conversation. Requires to work with global teams across the world and lead conference callsAt least 5 years of experience in Business Analyst / Project Manager role for CRM systems- Experience in the Pharmaceutical industry and validated environments is a plusWHAT DO WE OFFERPermanent contract. Flexible Schedule. We make it easy. Balance your professional and personal life. Trainings & Certifications. Improve your skills and get the official certificate from our main partners. Home Office. Flexible retribution (public transport ticket, Ticket restaurant, ). Health insurance. OMEGA in action. Our commitment to a better society is not just an intention. About usWe are a digital global company whose mission is to accelerate the business experience (BX) of its customers. In concrete terms, our 360 solutions allow business transformation and acceleration by means of technology and data applied to Customer #OmnichannelExperiences in fields such as #CustomerServices, #eCommerce, #Analytics or #Marketing. We target companies from different fields such as : #Retail, #LifeandSciences, #Manufacturing but also #Education, #NonProfit, #NGO etc. We are one of the top 3 partners of #Salesforce in Europe. Our team is composed of more than 450 people of 24 nationalities based in Spain and France, who have wide knowledge and experience that understands business processes and technology while enjoying what it does. Key to our success is the knowledge of our people. We are an innovation and Outstanding Knowledge award-winning, Salesforce Consulting Partner. Our priority is the well-being of the team. We foster a collaborative culture, involved and supported by our company values : #Talent, #flexibility, #commitment and #innovation. We bring them to everything we do. #TogetherWeGrow#J-18808-Ljbffr

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