SUPPORT ANALYST with German

Location

Santa Cruz de Tenerife | Spain

Job description

Role Description:

We are looking for a seeking graduate or professional to join one of our emerging, diverse and positive teams in Tenerife. In this role you will dedicate to various tasks and you will have the chance to develop your skills and career.

What you will do:

• Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.
• Identify appropriate problem-resolution procedures using customer-specific information.
• Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
• Evaluate new services, processes and technologies introduced at the helpdesk.
• Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements.
• Work with departmental staff to promote, develop, and maintain strong customer service values.
• Escalate unresolved issues to support leads, designated (Client) service group.

Your qualifications:

• Proficiency in German and fluency in English.
• Ability to work on shifts 24/7 (40 hours per week - 5 days per week).
• Overall IT Knowledge and computer language.
• Experience problem solving and investigating at pace while simultaneously engaging and updating business partners.
• Excellent communications skills.
• Strong Analytical skills and process understanding.
• Customer centricity and sense of responsibility.
• Ability to learn.

Possible future roles:

• Quality Analyst
• Service Delivery Supporter
• Team Leader
• Level 2 agent

Why you will love working here :

• Training and development crafted to your individual goals and needs.
• Flexible working schedule.
• Continuous long term career opportunities and professional growth in a global company.

What happens next? 

• Quick conversation with HR (via MS Teams) 
• Interview with a Manager/IT expert/project representative 
• Feedback (1-5 business days after the interview)

* The disability certificate will be highly valued *

Job tags

Salary