Proposals Team Supervisor

Location

Burlington, ON | Canada

Job description

Your new company

Hays has partnered with Endress & Hauser , a global leader in measurement instrumentation, services and solutions for industrial process engineering. They provide process solutions for flow, level, pressure, analytics, temperature, recording and digital communications, optimizing processes in terms of economic efficiency, safety & environmental impact. Their customers come from various industries, including chemical, food & beverage, life sciences, power & energy, mining, minerals & metals, oil & gas and water & wastewater.

Your new role

Based in Burlington, the Supervisor leads and develops the team to achieve the required results utilizing KPI’S. In addition, this commercially focused role ensures a seamless customer journey through process optimization throughout the Project Acquisition Life Cycle, including instrumentation, engineered solutions, and value-added professional services to select global, national, and regional strategic accounts.

Role + Responsibilities

• Supports team through orientation, training, assigning, scheduling, coaching, counseling, and other employee needs
• Leads and manages team through change in systems, policies, processes and procedures and identifies training opportunities for current staff
• Reviews customer experience and removes roadblocks where needed to seamless customer journey
• Primary contact for escalation, prioritization, and coordination of TASKS or PCon activities for PCon Team
• Ensures team follows One Business Process Management processes steps as outlined in (Signavio) Company Process Management Tool and ISO 9001 guidelines
• Supports, and leads where necessary, any changes along the process life cycle within ONE BPM framework.
• Ensures all appropriate processes are followed to successfully meet Global and Functional Performance Indicators for Project Acquisition cycle
• Ensure the customer’s needs and expectations are met by the Company
• Attends quarterly Extended Leadership Team meetings and trainings
• Gives status reports and updates to manager on team and any challenges that need assistance/escalation.
• Any other duties as assigned.

What you'll need to succeed

• Post-secondary technical education preferably in instrumentation, process control, automation, electronics or engineering
• Minimum 5 years experience in proposal development cycle including creation of technical proposals and interaction from customer to quote
• Leadership/Supervisory experience
• Intermediate computer processing skills including Microsoft Excel, PowerPoint and Word
• Excellent verbal and written communication skills
• Strong organizational skills
• Bilingual English and French an asset.

What you'll get in return

• Leed Gold, Net Zero Carbon, Net Zero Energy customer experience centre
• Health, Dental benefits and more
• Unique family culture
• Fitness centre on site

What you need to do now  

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Job tags

Salary