Pacific Ropes
Location
Burnaby, BC | Canada
Job description
Company Description Pacific Ropes successfully executes repair and maintenance projects in challenging work environments. Our head office is in Burnaby, BC but we have teams working in BC and Alberta. Our services include inspections, installations, welding repairs and rescue support for clients that need maintenance work in areas that are too difficult to get to by other access methods. Our company is IRATA audited and COR certified, ensuring that we comply with the International Code of Practice for Industrial Rope Access to reduce the risk associated with work at height. Role Description Reporting to the General Manager, the Operations Manager will be involved in the planning and execution of projects, management of operational team, strategy implementation, and financial reporting for the BC Field Operations department. The Operations Manager role is mainly to implement the right processes and practices across the organization. The specific duties of an Operations Manager include formulating strategy, improving performance, procuring material and resources and securing compliance. You should be ready to mentor your team members, find ways to increase quality of customer service and implement best practices across all levels. Ultimately, we’ll trust you to help us remain compliant, efficient, and profitable during the course of business. This is a full-time on-site role. **We are seeking individuals with experience in civil, industrial, and construction industries only. Tasks and Responsibilities Include: Project Planning: Develop project plans Coordinate with project managers and estimators to understand project requirements. Ensure that projects are adequately resourced in terms of labor, equipment, and materials. Develop, maintain and implement company policies and procedures Consult on projects providing advice, recommendations and solutions to problems and challenges Conduct project meetings Strategy Implementation: Formulate strategic and operational objectives Implement and improve operational processes Implement best practices to enhance productivity and efficiency. Resource Management: Oversee Project Manager performance through mentoring, guiding, coaching Foster a culture of continuous improvement within the division. Ensure staff implementing company policies and procedures Manage resources of project teams and ensure its optimal and efficient use Ensure sufficient resources and staff going into new and existing markets and projects Oversee the allocation of human resources, including hiring, training, and performance management. Oversee and coordinate logistics of supplies and inventory Oversee relationships with suppliers and negotiate favorable contracts. Budgeting and Financial Management: Examine department financial data and use it to improve profitability. Prepare project budgets and forecast operational budgets Ensure all operations are carried out in an appropriate, cost-effective way. Monitor project costs and take corrective action to address budget overruns. Review financial reports and ensure compliance with budgetary constraints Quality Control: Oversee performance of quality controls and monitor service KPI’s. Implement and enforce quality control processes and standards. Conduct regular inspections to ensure work meets quality requirements. Address and resolve quality issues promptly. Client Communication: Find ways to increase the quality of customer service. Pursue and develop business development opportunities Conduct meetings and presentations with clients and their representatives Liaise with client and site personnel and senior management Develop and maintain strong relationships with suppliers and vendors to ensure client needs are met Communicate with clients to understand their expectations and address concerns. Provide regular project updates to clients. Foster positive client relationships to secure repeat business. Conduct post-project evaluations to identify lessons learned. Use feedback to improve future project management processes. Contract Management: Review and negotiate contracts with clients and subcontractors. Ensure contract compliance and resolve disputes. Manage subcontractor relationships and performance. Risk Management: Identify and assess potential risks associated with projects. Develop and implement risk mitigation strategies. Maintain insurance coverage and ensure all required permits are obtained. Project Coordination: Coordinate activities among different project teams. Facilitate communication between project managers, engineers, and other stakeholders. Resolve conflicts and issues that may arise during projects. Regulatory Compliance: Help the organization’s processes remain legally compliant. Ensure compliance with regulatory requirements. Obtain necessary permits for construction projects. Qualifications 10+ years of related experience in an operational management role 5+ years of related experience in the following industries: construction, energy, industrial. Industry experience is important. Degree in Business, Operations Management, or related field. Ability to successfully build and lead a high-performing team Knowledge of organizational effectiveness and operations management. Experience budgeting and forecasting. Familiarity with business and financial principles. Excellent communication skills. Leadership ability. Outstanding organizational skills. Proficient in MS Office Suite (Word, Excel, PowerPoint) Knowledge of construction planning including critical path method, work breakdown structure, resource management bids, and pre-construction planning Knowledge of Occupational Health and Safety Regulations Proactive in identifying problems and challenges and creating solutions for those issues Ability to build strong relationships with internal staff and external clients Well versed in safety with an excellent safety record
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